Senior Customer Coordinator, Bilingual, Spanish, Work from Home

Are you a highly motivated and customer-focused professional looking to leverage your bilingual skills in a dynamic work-from-home environment? Do you have a passion for delivering exceptional customer experiences and navigating complex account situations? If so, we invite you to join blithequark as a Senior Customer Coordinator, Bilingual, Spanish, Work from Home.

About blithequark

At blithequark, we're dedicated to empowering individuals and businesses to achieve their goals through innovative solutions and exceptional customer service. Our team is comprised of talented professionals who share a common vision: to provide unparalleled support and guidance to our customers, while fostering a culture of collaboration, inclusivity, and growth. As a Senior Customer Coordinator, you'll play a vital role in helping us achieve this vision, working closely with our customers to resolve account-level issues, provide expert guidance, and ensure seamless interactions.

Key Responsibilities

As a Senior Customer Coordinator, you'll be responsible for:

• Managing inbound and outbound collection and recovery calls, providing expert guidance and support to customers in English and Spanish
• Conducting thorough account-level research to identify and resolve complex issues
• Overcoming objections and helping customers understand their account(s) and responsibilities
• Staying up-to-date with and adhering to blithequark's guidelines and procedures, including computer-based training, classroom training, timecards, email, and other relevant tools
• Attending team meetings to share knowledge, best practices, and feedback
• Updating account information and completing necessary documentation to ensure accurate reporting and compliance with regulatory requirements
• Consistently meeting or exceeding business metrics on a month-to-month basis, while adhering to regulatory requirements

Requirements

To be successful in this role, you'll need:

• Basic Qualifications:

+ High School Diploma, GED, or equivalent certification + At least 3 years of customer service or call center experience + At least 1 year of experience using Google Suite or Microsoft Office + Fluent in Spanish and English

• Preferred Qualifications:

+ At least 4 years of customer service or call center experience + At least 1 year of experience in the financial industry + At least 1 year of collections experience

Work from Home Technology Requirements

To ensure a seamless and secure work-from-home experience, you'll need to meet the following requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password-protected, with ownership or line of sight to every device on the network
• Internet service provided by a Cable or Fiber Internet Service Provider (ISP)
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• Both hardwire and WiFi internet connections are acceptable, as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed, and service package from the associate

Benefits

As a valued member of the blithequark team, you'll enjoy a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. These benefits include:

• Comprehensive health insurance
• Financial planning and retirement savings options
• Paid time off and holidays
• Professional development opportunities
• And more!

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills and expertise. As a Senior Customer Coordinator, you'll have access to:

• Ongoing training and development programs
• Mentorship and coaching opportunities
• Career advancement opportunities within the company
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of talented professionals from diverse backgrounds and industries, working together to achieve a common goal: to provide exceptional customer experiences and drive business growth. As a Senior Customer Coordinator, you'll be part of a collaborative and supportive team that prioritizes open communication, empathy, and mutual respect.

Compensation, Perks, and Benefits

As a Senior Customer Coordinator, you'll enjoy a competitive salary, comprehensive benefits, and a range of perks and incentives that support your well-being and career growth. These benefits include:

• Competitive salary and bonus structure
• Comprehensive health insurance and financial planning options
• Paid time off and holidays
• Professional development opportunities and training programs
• And more!

How to Apply

If you're a motivated and customer-focused professional looking to leverage your bilingual skills in a dynamic work-from-home environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant certifications or documentation. We look forward to reviewing your application and discussing this opportunity further.

Language Assessment

Successful candidates will need to complete a language assessment to demonstrate their proficiency in Spanish and English. This assessment will be administered as part of the hiring process.

Equal Employment Opportunity

Blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and encourage individuals from underrepresented groups to apply.

Disclaimer

Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Apply Now

Ready to take the next step in your career? Apply now to join blithequark as a Senior Customer Coordinator, Bilingual, Spanish, Work from Home. Apply for this job