Experienced Customer Service Representative/Dispatcher – Join the blithequark Team in Chantilly, VA
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark, a leading residential HVAC and Plumbing contractor in Northern Virginia, is seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our dynamic team in Chantilly, VA.
About blithequark
blithequark was founded in 1979 on a simple yet powerful philosophy: providing top-notch service to our customers while fostering a culture of excellence, integrity, and teamwork. Today, we remain committed to these values, which have enabled us to grow from a small family-owned business to a respected leader in our industry. Our team of dedicated professionals is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to our fold.
Job Role
As a Customer Service Representative/Dispatcher at blithequark, you'll play a critical role in ensuring our customers receive the highest level of service and support. Your duties will include:
- Dispatching service technicians according to their schedule to ensure timely and efficient service delivery
- Answering incoming service calls and adjusting technician schedules as needed to meet customer needs
- Resolving customer issues promptly and courteously, investigating concerns, and routing them to the proper staff
- Maintaining customer satisfaction by responding to special requirements and providing exceptional service
- Matching service types with technician availability, location, and duration to maximize productivity, profitability, and efficiency
- Making outbound calls to keep schedules filled and maintain our membership base
- Collaborating with coworkers to achieve team goals and objectives
- Educating customers on our Membership benefits to foster long-term relationships
Requirements
To succeed in this role, you'll need:
- Previous experience in a call center environment, with a proven track record of delivering exceptional customer service
- The ability to type at a speed of approximately 70 words per minute
- Excellent communication skills, with a passion for building strong relationships with customers and colleagues
- The ability to work independently as well as within a team environment
- Familiarity with major cities and locations in Northern Virginia
- A detail-oriented approach, with the ability to think proactively and solve problems efficiently
Remote Work Requirements
As a remote worker, you'll need to provide:
- A high-speed internet connection
- A quiet workspace with minimal background noise
Compensation and Benefits
We offer a competitive hourly rate of $17-20 per hour, based on experience, with opportunities for commission earnings that can average an additional $100-$1000+ per month. Our comprehensive benefits package includes:
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with matching contributions
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education and training opportunities
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative and supportive work environment. Our team is passionate about delivering exceptional results, and we're committed to fostering a culture of excellence, integrity, and teamwork. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
Disclaimer
blithequark reserves the right to modify or withdraw this job posting at any time, without notice. Apply for this job