Customer Service Agent Intake Specialist - Part-Time Weekend Position at MedSpeed

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-oriented culture that values continuous improvement and growth? If so, we invite you to join MedSpeed, a leading healthcare logistics company, as a Part-Time Weekend Customer Service Agent Intake Specialist.

About MedSpeed

At MedSpeed, we're dedicated to delivering health by partnering with healthcare organizations throughout the country to transport medical supplies, specimens, and materials. With over 150 locations in 32 states, we've established a strong presence in the healthcare logistics industry while maintaining a small business, entrepreneurial feel. Our commitment to our core values – working as a team, keeping our promises, and striving for continuous improvement – sets us apart and drives our success.

Why Join MedSpeed?

As a MedSpeeder, you'll enjoy a range of benefits that support your personal and professional growth:

• Comprehensive Benefits Package: Medical, dental, vision, and flexible spending account to ensure your well-being and that of your family.
• 401(K) with Company Match: Secure your financial future with our generous match and take advantage of our retirement savings plan.
• Paid Time Off: We encourage you to take breaks and recharge – you deserve it!
• Opportunities for Career Advancement: Grow with us and explore internal opportunities for professional development.
• Training Provided: We invest in your success with thorough training programs for all roles.
• Competitive Pay: We value your hard work and compensate you fairly for your contributions.

Job Summary

As a Customer Service Agent Intake Specialist, you'll play a vital role in supporting MedSpeed's on-demand business through direct customer interaction via the telephone. Your primary responsibilities will include:

• Responding to Customer Inquiries: Monitor and respond to customer calls while meeting corporate guidelines and performance standards.
• Handling Customer Issues: Address general questions about MedSpeed's service process, effectively handle issues, and solve problems with excellent communication skills.
• Logging and Tracking Issues: Utilize online systems and procedures to log, track, and document all issues in accordance with applicable guidelines and requirements.
• Maintaining Customer Experience: Perform skills necessary to create a high-quality customer experience, as reflected through acceptable quality monitors and customer feedback.
• Special Projects: Complete any special projects assigned to support the team's goals and objectives.
• Staying Up-to-Date: Maintain current knowledge of MedSpeed's service policies, procedures, and specific client requirements.
• Promoting MedSpeed Culture: Work to promote our company culture and values.

Requirements

To succeed as a Customer Service Agent Intake Specialist, you'll need:

• High School Diploma or Equivalent: A minimum educational requirement for this role.
• Customer-Care Skills: Demonstrate empathy, active listening, courtesy, politeness, helpfulness, and other essential skills.
• Excellent Communication Skills: Verbal and written communication skills are crucial for this position.
• Positive Attitude: A great attitude that aligns with our culture of teamwork, promise-keeping, and continuous improvement.
• Time Management and Multitasking: Ability to effectively manage time and multitask in a fast-paced environment.
• Punctuality and Attendance: Maintain a high level of punctuality and consistent, reliable attendance standards.
• Process-Oriented Mindset: Focus on continuous improvement and excellent problem-solving skills.
• Collaborative Work Style: Ability to work well within and across departments.
• Data Entry and Computer Skills: Strong typing and computer skills, including accurate data entry at a given speed.

Work Environment and Culture

As a remote Part-Time Weekend Customer Service Agent Intake Specialist, you'll enjoy the flexibility to work from home while still being part of a dynamic team. Our company culture values teamwork, continuous improvement, and growth, and we're committed to providing a supportive and inclusive work environment.

Compensation and Perks

As a valued member of our team, you'll receive:

• Competitive Hourly Rate: $20/hour for your part-time weekend work.
• Flexible Scheduling: Enjoy the flexibility to work on weekends and balance your personal and professional life.
• Opportunities for Growth: Explore internal opportunities for career advancement and professional development.

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, team-oriented culture, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to insert contact information. We look forward to welcoming you to the MedSpeed team! Apply for this job Apply tot his job Apply To this Job