Process Improvement Specialist, Senior

Overview

Are you a purpose-driven Senior Process Improvement Specialist seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom? TISTA Science and Technology is seeking a Senior Process Improvement Specialist to support financial business analysis, development, and operations. We seek a senior self-starter to lead process improvement initiatives across finance and accounting operations by reducing manual effort, improving data quality, compliance, and service levels. The ideal candidate brings a proven record of leading cross-functional process changes in federal or large, complex financial environments and can translate operational pain points into measurable, technology enabled improvements (e.g., workflow redesign, automation, analytics, and controls strengthening). TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Lead discovery, diagnostics, and redesign of end-to-end financial operations processes to reduce cycle time, errors, rework, and handoffs.
• Map current state (SIPOC, value stream maps, BPMN) and define future state with clear controls, roles, decision points, and performance measures (OKRs/KPIs, SLAs/SLOs).
• Drive targeted improvements to increase predictability and audit readiness.
• Establish standard operating procedures (SOPs), desk guides, and playbooks; introduce tiered help and knowledge management to scale best practices.
• Quantify benefits with baselines and targets (flow time, throughput, first-pass yield, backlog aging, exception rates); build management dashboards and operational scorecards.
• Partner with finance and acquisition teams to align process changes with system capabilities and integrations; minimize customizations by leveraging configurable features.
• Identify and inform prioritization of automation opportunities (e.g., workflow, RPA, low-code, rules engines) and data validation controls, with appropriate segregation of duties and governance.
• Support change management and adoption (stakeholder analysis, communication plans, training, UAT), including cutover and post deployment support for new releases.
• Facilitate workshops and kaizen events; mentor process owners and SMEs in continuous improvement techniques and problem solving.
• Monitor control effectiveness, compliance, and coordinate remediation of findings.
• Coordinate with data, reporting, and analytics teams to improve the quality and timeliness of financial information used for decision making.

Qualifications

• 10 years leading financial operations or accounting-related process improvement projects in federal, shared services, or similarly complex environments.
• Demonstrated results improving operations and end-to-end financial workflows with measurable KPI impact.
• Expertise with Lean/Lean Six Sigma methods (e.g., DMAIC, root-cause analysis, value-stream mapping) and business process modeling (BPMN 2.0 or equivalent).
• Proven ability to translate operational problems into system-enabled solutions; experience partnering with financial system teams.
• Proficiency with data and reporting tools (Excel/Power Query, SQL, Power BI/Tableau) to build baselines, track benefits, and support decision making.
• Experience planning and facilitating workshops, documenting SOPs, and enabling adoption through training and UAT.
• Excellent communication, stakeholder management, and executive briefing skills; comfortable working independently and driving outcomes in a fast-evolving environment.
• Lean Six Sigma (Black/Master Black Belt), BPM certifications, RPA/low-code exposure, process mining familiarity.
• Strong understanding of core federal/public-sector financial concepts and internal controls are a plus.

Education

• Bachelor's Degree in finance, accounting, computer science, information systems or other relevant discipline.
• 3 additional years of relevant experience may be substituded for education (13 years total).
• Advanced degrees or professional certifications associated with lean and value stream management are a plus.

Clearance:

• The ability to pass a Moderate Background Investigation (MBI).

Location:

• Remote, USA.

Pay Range:

• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

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