Small Group Sales Assistant

About the position Blue Cross and Blue Shield of Kansas is looking to add to our Internal Sales team and has an opportunity for a Small Group Sales Assistant. This position exists to assist in the sales/renewal efforts for all groups and businesses size one to nine within the Blue Cross and Blue Shield of Kansas service area. This position is the first contact the customer has with Blue Cross and Blue Shield of Kansas. This position is eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

Responsibilities

• Cultivate lasting relationships with existing and potential clients, seeking ways to increase customer satisfaction.
• Respond to inbound leads and develop existing inbound prospects into conversations and qualified sales opportunities.
• Document and track all such leads in TMS system and ensure proper follow up is done within a timely manner.
• Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products.
• May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services.
• Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines.
• Responsible for maintaining a working knowledge of policies and procedures while minimizing errors to meet or exceed company standards, working in a timely manner.
• Required to obtain and maintain a Life, Accident and Health license through the Kansas Insurance Department to secure all lines of business sold to the markets served by Small Group Sales.
• Must follow URAC standards as required for essential job functions.
• Assists in providing feedback for both in house and external forms and sales aids.
• Expected to assist in renewal/prospect sales efforts for all customers involved through direct response marketing.
• Complete the final completion step in mailing/faxing/emailing out the proposal packets by adding the correct brochures and drug pages for both new group and renewal proposals.

Requirements

• High School diploma or its equivalent is required.
• Two years of experience working with customers (phone and/or in person) with ability to interact one-on-one to understand the customer's needs.
• Proficient internet, PC and Windows skills with the ability to quickly learn and implement software and web-based tools to serve the caller.
• If not already attained, must acquire a State of Kansas insurance agents license within 60 days and must maintain license through employment.
• If not already attained, must acquire an America's Health Insurance Plans (AHIP) certification and Federally Facilitated Marketplace (FFM) certification.

Nice-to-haves

• Understanding of Kansas Insurance Department, Centers for Medicaid and Medicare, and the Affordable Care Act rules, regulations, and guidelines.
• Detailed knowledge of all product lines offered by individual sales to include all subsidiary companies.
• A thorough knowledge of all individual products to include Medicare Supplement, Medicare Advantage, Part D, Dental, ACA, Life and Secure products.

Benefits

• Base compensation is only one component of your competitive Total Rewards package.
• Incentive pay program (EPIP).
• Health/Vision/Dental insurance.
• 6 weeks paid parental leave for new mothers and fathers.
• Fertility/Adoption assistance.
• 2 weeks paid caregiver leave.
• 5% 401(k) plan matching.
• Tuition reimbursement.
• Health & fitness benefits, discounts and resources.

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