Document Management System/DMS Administrator

About the position

Responsibilities

• Perform day-to-day administrative, security, design, engineering, and escalated support functions for the firm's iManage Work document management system and its associated applications.
• Take ownership of escalated support issues and see them through to resolution.
• Work with the IT Operations teams to ensure we are providing optimal client service delivery levels to the firm for iManage and other Database Systems team applications.
• Plan and implement updates and upgrades to the iManage administration applications and other supporting third-party and custom utilities installed to on-premises servers.
• Maintain and improve automated and ad hoc integrations with iManage applications such as metadata and user synchronizations, workspace generation, custom data extracts for analysis and reporting, etc.
• Identify opportunities for process improvement and develop appropriate solutions.
• Develop and maintain a deep technical knowledge of our iManage product suite.
• Stay current with iManage email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
• Optimize administration of Security Policy Manager and work with Client Intake and Information Governance teams to deploy advanced SPM features.
• Optimize administration of Threat Manager and work with Information Governance, Information Security, and User Experience teams to improve monitoring and reporting.
• Assist Database Systems team with other tasks as needed.
• Assume additional responsibilities as requested.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• 3+ years of iManage Work administration and 2nd level support experience.
• Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
• Understanding of the business of law firms, including risk management issues facing firms.
• Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Ability to work collaboratively in a team-oriented environment.
• Ability to be flexible and adaptable to support new firm strategies and changing priorities.
• Willingness to share skills and experience with other members of the team and within the IT Department.
• Extensive application troubleshooting experience in an enterprise environment.
• Proficient skills using iManage REST API, Python, PowerShell or other development tools and scripting languages.
• Proficient knowledge of relational databases and TSQL scripting.
• Experience with iManage Security Policy Manager and Threat Manager.
• Experience administering or supporting iManage Records Manager desirable.
• Experience supporting iManage Closing Folders and/or iManage Tracker is a plus.
• Experience with Flexible Folders administration is a plus.
• Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
• Strong planning, project management and organizational skills.
• Strong sense of urgency.
• Ability to collaborate and gain the respect, trust, and confidence of the Firm's attorneys and professional staff.
• Possess a 'hands-on' tactical approach.
• Creative and proactive approach to problem solving.
• Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
• Demonstrated ability to grasp and implement new concepts quickly.
• Strong analytical abilities, resourcefulness, and attention to detail.
• Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
• Outstanding sense of customer service.
• Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
• Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
• Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint.
• Ability to quickly get up to speed and master new applications and software is critical.

Nice-to-haves

• Experience administering or supporting iManage Records Manager.
• Experience supporting iManage Closing Folders and/or iManage Tracker.
• Experience with Flexible Folders administration.

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