[Remote] Moveworks Agentic AI Developer Remote - Texas
Note: The job is a remote job and is open to candidates in USA. Templar Shield is a boutique consulting firm specializing in Enterprise Risk Management and AI Governance. The Moveworks Agentic AI Developer will design, build, and deploy intelligent workflows and autonomous agents on the Moveworks platform, focusing on automating service delivery and enhancing employee experiences.
Responsibilities
- Design and build Moveworks autonomous agents to support IT, HR, Security, and Enterprise Service workflows
- Develop natural-language-based automations, conversational flows, and generative responses
- Configure Moveworks skills, actions, integrations, and domain connectors
- Use Moveworks APIs and custom actions to automate tasks across ServiceNow, Okta, Azure AD, O365, Workday, Slack, Teams, Jira, and other systems
- Tune LLM prompts, test output accuracy, adjust grounding logic, and refine agent decision paths
- Build secure integrations between Moveworks and enterprise platforms (ServiceNow, IdP systems, HRIS, ITSM/ESM tools, ticketing systems, knowledge bases)
- Automate resolution steps for common incidents, requests, user provisioning, password resets, and workflow tasks
- Implement structured data ingestion, knowledge synchronization, and retrieval patterns
- Define agent behavior, policies, safeguards, and escalation paths
- Implement monitoring, quality scoring, observability dashboards, analytics, and model-improvement loops
- Ensure compliance with NIST AI RMF, ISO 42001, and emerging U.S. AI oversight rules
- Maintain documentation for prompts, flows, integrations, and agent governance
- Participate in requirements workshops, solution design sessions, and stakeholder demos
- Translate business requirements into technical specifications and development tasks
- Support UAT, deployment, and post-deployment optimization
- Provide training and enablement for client teams adopting Moveworks agents
Skills
- 3+ years of experience developing AI-driven or automation-based solutions using Moveworks, ServiceNow Virtual Agent, MS Copilot, or similar platforms
- Hands-on experience with Moveworks configuration, integrations, and custom actions
- Strong proficiency with APIs, JSON, automation frameworks, and enterprise systems integration
- Solid experience in at least one ecosystem: ServiceNow, Okta or Azure AD, O365 / M365 administration, HRIS platforms, Slack/Teams automation
- Skilled in designing conversational experiences and natural-language automation logic
- Ability to translate complex processes into structured agent behavior and autonomous decision flows
- Prior experience implementing Moveworks in enterprise-scale environments
- Familiarity with LLMs, prompt engineering, vector search, and retrieval pipelines
- Understanding of ITIL, ITSM/ESM workflows, and enterprise support operations
- Experience with ServiceNow (ITSM, IRM, SecOps, HRSD) is a strong plus
- Experience building RPA, automation, or chatbot solutions
- Certifications in Moveworks, ServiceNow, Okta, Azure AD, ITIL, or related technologies
Benefits
- Competitive compensation + annual performance-based bonus
- 100% remote-first culture
- Employer-sponsored health, dental, LTD, and life insurance coverage
- 401(k) with company match
- Paid training and certification sponsorship
- Opportunity to work on next-generation agentic AI programs across leading industries
- A collaborative culture where your process designs shape real industry solutions
Company Overview
- templar shield is a premier information security, risk, and compliance technology professional services firm serving North America. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://templarshield.com.
Company H1B Sponsorship
- Templar Shield has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply tot his job Apply To this Job