[Hiring] Senior Manager, Healthcare Practice Operations @First Stop Health

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Healthcare Practice Operations Manager provides strong, day-to-day operational leadership across multiple service lines—Virtual Urgent Care and Virtual Primary Care. Reporting to the Director of Healthcare Practice Operations, this role oversees a team consisting of Operations Manager(s), Practice Administrator(s), and ~150 Providers. The Senior Operations Manager ensures that daily operational execution aligns with strategic goals by guiding Operations Managers on:

• Provider hiring targets
• Licensure mix
• Workforce planning

Additionally, this leader oversees non-clinical practice operations managed by the Practice Administrator to maintain smooth, patient-centered workflows. Responsibilities:

• Operational Leadership & Oversight:

Provide daily management and support to Operations Managers and the Practice Administrator; ensure operational alignment and accountability across service lines within their span of control.

• Workforce & Capacity Planning:

Develop guidance for provider hiring, licensure mix, and capacity forecasting; partner with Operations Managers to execute these strategies and maintain optimal provider coverage.

• Provider Operations Management:

Support Operations Managers in overseeing providers within their service lines, ensuring strong engagement, high performance, and adherence to KPIs.

• Practice Administration:

Oversee non-clinical operations such as appointment verification, missing patient data collection, and patient outreach, ensuring seamless member experiences.

• Performance Management:

Monitor provider and operational performance metrics; identify trends and implement corrective action or improvement plans when needed.

• Process Standardization:

Promote consistency in workflows, documentation, and expectations across all service lines to ensure operational excellence and quality.

• Cross-Functional Collaboration:

Partner with clinical, product, and technology teams to resolve operational barriers and enhance provider and member experiences.

• Continuous Improvement:

Drive efficiency and scalability by identifying process gaps, eliminating redundancies, and implementing sustainable solutions.

• Leadership Development:

Coach Operations Managers and the Practice Administrator, fostering leadership growth, accountability, and engagement within their teams.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams.
• Proven success managing large provider networks or multi-site virtual care operations.
• Strong understanding of provider workforce management, capacity forecasting, and licensure optimization.
• Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions.
• Analytical mindset with experience leveraging KPIs and dashboards to drive performance.
• Excellent communication, relationship-building, and problem-solving skills.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 7+ years of experience in healthcare operations, with at least 3 years in a leadership role managing multi-layered teams.
• Proven success managing large provider networks or multi-site virtual care operations.
• Strong understanding of provider workforce management, capacity forecasting, and licensure optimization.
• Demonstrated ability to manage both provider-facing and non-clinical administrative operational functions.
• Analytical mindset with experience leveraging KPIs and dashboards to drive performance.
• Excellent communication, relationship-building, and problem-solving skills.

Benefits

• Comprehensive benefits package including various health and medical coverage options
• Dental and vision coverage
• Disability and life coverage
• Monthly medical waiver allowance for those who choose to waive medical coverage
• Remote-first work environment
• Flexible paid time off, including Summer Fridays
• Employer match 401k plan
• Monthly phone stipend
• First Stop Health membership benefit providing virtual care solutions from day one

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