Voice AI Business Analyst/Project Manager (Bilingual in Russian)

About the Company

Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24/7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market. The Mission Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward: give every business the power to operate like a large enterprise, even if they're a solo operator or small team. The Opportunity As a remote Business Analyst/ Project Manager, you will work with teams to understand business needs and turn them into real solutions. You’ll have the chance to influence how products are developed and see your ideas directly impact the way different industries use AI. This role gives you space to grow your skills and be part of meaningful projects from the start.

What You'll Do

• Collaborate with stakeholders to gather, document, and analyze business requirements, strategically anticipating future needs and challenges
• Translate business objectives into clear functional and technical specifications for the development team
• Facilitate workshops, interviews, and brainstorming sessions with users, product managers, and engineers, bringing proactive organization to every session
• Map and improve business processes, identifying opportunities for efficiency and scalability
• Prepare user stories, acceptance criteria, and workflows in collaboration with the Product Owner
• Support the QA team by clarifying requirements and assisting in test planning
• Monitor solution implementation to ensure alignment with requirements and user expectations.
• Prepare reports, dashboards, and presentations to communicate insights and progress to management, organizing findings so that next steps and future roadmaps are always clear

What You Bring

• Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (Master’s is a plus)
• 4+ years of experience as a Business Analyst (preferably in software development or startups)
• Conversational fluency in Russian
• Strong understanding of Agile/Scrum methodologies
• Experience with RICE, Grafana, Figma, Miro, Gantt tools
• Strong BA skills: REST, gRPC, UML, BPMN, BRD, DFD, ERD, Postman, GAP analysis, CJM, SQL, ElasticSearch
• Experience with tools such as YouTrack, Jira, Confluence, Trello, or similar
• Strong organizational and leadership skills
• Excellent analytical, problem-solving, and communication skills
• Ability to work effectively in a fast-paced, dynamic environment with minimal supervision
• Ability to work from 7:00 AM to 4:00 PM ET

Key Attributes to Success

• Creative product instincts and problem-solving mindset
• High autonomy and sense of ownership, comfortable making independent decisions
• Strong partnership skills and commitment to customer success
• Passion for technology that changes how businesses operate

Why Join?

• Competitive base salary:

Zone 1 (United States): $100,000-$130,000 USD per year Zone 2 (Europe and LatAm): $40,000-$80,000 USD per year

• Remote-first flexibility; work ET hours on your terms
• Real decision-making authority with supportive leadership, you're trusted to get things done your way
• Join our hypergrowth company leading the Voice AI revolution in Silicon Valley
• Help democratize AI technology for millions of small and mid-sized businesses worldwide
• Execute high-stakes implementations that directly shape company growth and client success

Interviewing Process

• HR Screening
• Level 1: 40-60-min video interview with the Hiring Manager
• Level 2: Deep dive interview with the Hiring Manager
• Level 3: 40-60-min interview with CTO
• Reference and Background Checks: conducted by the client
• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. Apply tot his job Apply To this Job