Systems Analyst - Intermediate

UPMC is looking for a Systems Analyst Intermediate to join their team. This position will be officially designated as hybrid; however, approximately 95% of the work will be performed remotely. On occasion, team members will be required to be onsite for critical events such as go-lives and major IT project milestones, providing at-the-elbow support to customers, staff, and patients. Description Under the general direction of the management team and senior staff, the Systems Analyst - Intermediate provides experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs. This position includes both project management responsibilities and a strong healthcare IT background. Looking for candidates who possess the organizational skills to manage complex projects and the technical expertise to navigate healthcare IT environments effectively. The top three skills required for this role are:

• Exceptional Organizational Skills

The candidate will be responsible for managing multiple large-scale enterprise application implementation efforts across the organization simultaneously. Strong prioritization and coordination abilities are essential.

• Comprehensive IT Knowledge, Especially in Healthcare

The ideal candidate should have a well-rounded understanding of IT, with a focus on healthcare systems. They must be able to grasp operational needs while also being sufficiently versed in the software development lifecycle to collaborate effectively with technical teams and define detailed requirements.

• Strong Communication and Leadership Skills

This role requires clear, confident communication with a wide range of stakeholders, including directors, physicians, nurses, administrators, vendors, and developers. The candidate must be proactive in driving conversations, resolving issues, and pushing projects forward to meet organizational goals. Responsibilities:

• Project Coordination: Manage multiple large-scale enterprise application implementation efforts across the organization, ensuring alignment with operational and technical requirements.
• Epic Bridges Integration: Support and coordinate custom development efforts and third-party vendor integrations related to Epic Bridges and other optimization projects.
• Requirements Gathering & Documentation: Collaborate with technical teams and operational stakeholders to define detailed requirements and ensure clarity throughout the development lifecycle.
• Stakeholder Communication & Engagement: Serve as a primary liaison between IT, clinical staff, administrators, vendors, and other stakeholders, driving conversations and maintaining project momentum.
• Go-Live & Onsite Support: Provide at-the-elbow support during critical events such as go-lives and major project milestones, ensuring smooth transitions and issue resolution.
• Flexible Scheduling: Adapt work hours as needed to accommodate project timelines, vendor time zones, and unforeseen implementation challenges.
• Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).
• Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.
• Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project.
• SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work.
• Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.
• Data Quality: Maintain data quality at all times.
• Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.
• Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.
• End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.
• Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.
• Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.
• System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.
• Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
• Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.

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