Membership Manager - Industrial Designers Society of America

About the position

Responsibilities

• As liaison to IDSA's volunteer leaders, execute a membership strategy that delivers a consistent and elevated experience to leaders of IDSA's components (chapters, sections, committees, and councils) throughout the entire volunteer lifecycle in the areas of customer service, training, guidance and administrative support.
• Empower members and chapter leaders through the creation of clear FAQs, guides, and resource materials that streamline processes and reduce support requests.
• Maintain impactful processes that offer clarity, articulate purpose, and empower volunteers to achieve greatness within their communities and/or areas of support for the organization (e.g., defined orientation and onboarding process, staff vs. volunteer roles and responsibilities, feedback mechanisms, standardized templates, branding guidelines).
• Maintain accurate and up-to-date leadership information by managing chapter rosters and leadership lists, ensuring data integrity to support effective communication and governance.
• Increase member engagement and leadership capacity through the design and execution of IDSA strategic initiatives that foster active participation and leadership development across chapters.
• Ensure chapter readiness and compliance by leading onboarding and training programs that align with organizational standards and promote operational excellence.
• Drive continuous improvement by facilitating regular communication and virtual meetings with chapter leaders, capturing feedback to inform organizational enhancements, and sharing best practices.
• Strengthen volunteer leadership pipeline by managing the annual election process for incoming Committee Chair-Elect positions, ensuring transparency and engagement.
• Expand member involvement and expertise through the successful execution of the Annual Open Call for Volunteers, driving participation in key governance and program areas.
• Increase member value and visibility through collaboration with marketing and communications teams to effectively promote benefits and highlight chapter activities, resulting in stronger member participation.
• Ensure fiscal accountability and operational efficiency by managing chapter finances, overseeing invoicing processes, and coordinating timely vendor payments to support smooth chapter operations.
• Serve as a primary AMS user for the Member Services and Engagement Department managing chapter and member records, and reporting functions.
• Improve data integrity and user confidence by ensuring accuracy, resolving system issues quickly, and equipping staff and chapter leaders with training and support that enhances operational efficiency.
• Ensure the department is viewed by internal stakeholders, and externally by members and volunteer leaders as a trusted, go-to resource.
• Enhance member satisfaction and responsiveness by delivering timely, professional support for inquiries via email and phone, ensuring positive member experiences.
• Improve accessibility and accuracy of information by maintaining and updating membership-related content on the website and member portal to keep resources current and relevant.

Requirements

• Bachelor's degree or equivalent experience in nonprofit management, communications, or related field.
• Minimum of 5 years of experience in membership management, chapter relations, or association operations.
• Demonstrated expertise with AMS platforms (e.g., Fonteva, MemberClicks, YourMembership, or similar).
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in Microsoft Office and SharePoint; familiarity with CRM systems and project management tools.
• Ambitious about career progression and welcomes expanding responsibilities and scopes of work.
• Highly organized and detail oriented.
• Strong interpersonal skills and the ability to build relationships with diverse stakeholders.
• Proactive, responsive, and solutions-oriented mindset.
• Passionate about excellence and continuous improvement.
• Ability to quickly adapt to changing priorities and manage competing demands effectively.
• Not easily overwhelmed by large scopes of responsibility and expanding portfolios of work.
• Able to maintain composure under pressure.

Nice-to-haves

• Certified Association Executive (CAE)

Benefits

• Excellent health, dental, and vision insurance.
• Employer paid life insurance, AD&D, short-term disability, and long-term disability insurance.
• Generous paid vacation and sick time policy.
• IDSA recognizes 8 standard holidays and 4 flexible holidays per year.
• 401(k) and Roth 401(k) accounts.

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