Staff Program Manager, Customer Insights Value Innovation and Scale-Support Team - LMS

About the position The Staff Program Manager for Customer Insights at LinkedIn will lead the development and scaling of innovative insights solutions to support sales teams in enhancing strategic relationships with marketing customers. This role focuses on leveraging advanced analytics and technical solutions to drive commercial outcomes and market differentiation, while fostering a collaborative environment and mentoring team members.

Responsibilities

• Lead Customer Insights solution innovation focusing on new data solutions design, development and implementation leveraging advanced analytics, data modeling techniques and data clean room technology
• Drive alignment, prioritization, risk assessments and issues mitigation across all insights innovation initiatives within portfolio, including management of initiative roadmaps, project scopes, and status reporting
• Lead implementation strategy and ongoing customer support for data cleanroom solutions including driving clean room solutions adoption, utilization and optimization aligned to customers' media intelligence and growth objectives
• Advise data clean room and engineering partners on prioritization of cleanroom features, bug fixes and technical enhancements
• Lead teams to consistently deliver organization-shaping initiatives
• Design and implement new ways of working that increase Customer Insights impact on the business and accelerate time to value
• Create a collaborative work environment by fostering knowledge sharing, constructive feedback, transparency, accountability and continuous learning
• Coach and mentor team members, in best-practice of modern planning and execution
• Work with both technical and non-technical stakeholders to lead in capturing complex business requirements, determining solution prioritization and evaluating customer needs and resourcing
• Establish strong partnerships with Sales, Product, Product Marketing, Engineering and Data Science teams to advance solutions innovation and adoption goals
• Act as a trusted advisor to sales partners and customers, offering expertise on clean room and other advanced insights capability areas, query development, and optimization techniques
• Ensure all intelligence innovations align with key commercial objectives, equipping sales teams with insights that support revenue expansion, relationship-building, and strategic advisory capabilities
• Lead in the development of new and innovative Customer Insights assets that demonstrate the value of new platform features and ad formats, while expanding the business use cases for LinkedIn's first-party data

Requirements

• 10+ years of experience in digital media analytics, marketing analytics, media consulting or related industry
• 5+ years of technical data analytics project and/or program management experience in customer-facing roles driving projects, consulting, and/or executing on deliverables
• Experience in advanced SQL, python, data modelling, marketing analytics methodologies, and databases
• Experience with CRM, identity solutions data cleanroom technologies (e.g., Google Ads Data Hub, LiveRamp, Snowflake)
• B.A/B.S. in a data science, computer science, engineering, mathematics or other quantitative field, or equivalent practical experience

Nice-to-haves

• M.S. or above in data science, computer science, engineering, mathematics or her quantitative field or equivalent practical experience
• 15+ years of experience in digital media analytics, marketing analytics, media consulting or related industry
• 7+ years of technical data analytics project and/or program management experience in customer-facing roles driving projects, consulting, and/or executing on deliverables
• Strong analytical and adaptive problem-solving skills, with a focus on driving actionable insights from complex data sets
• Strong commercial and customer success orientation, with proven track record developing intelligence solutions aligned to commercial outcomes
• Expertise in advanced SQL, python, data modelling, marketing analytics methodologies, and database
• Experience with Large Lan Gen-AI techniques
• Excellent business judgment, strategic thinking and solutions orientation
• Experience in B2B marketing analytics and marketing intelligence, or B2B consulting
• Experience with CRM platform technology and data structures
• Experience working directly with engineering and technical teams, as well as individual contributors
• Excellent communication, presentation skills and experience presenting to executive stakeholders and influencing senior leadership
• Experience working with offshore analyst teams

Benefits

• Annual performance bonus
• Stock options
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching contributions
• Paid time off
• Flexible work hours
• Professional development opportunities
• Employee discounts
• Wellness programs

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