Community Engagement Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Responsibilities:

• Act as the primary bridge between the local Airbnb team and the Canada Host Community,

coordinating and prioritizing cross functional activities that entail community action.

• Lead Community growth, engagement and impact projects and initiatives from planning to

delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.

• Develop and execute local Community Programs with clear communication, efficient resource

usage, and a deep focus on overall project execution. Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community

programs and foster conversation.

• Serve as the primary POC and coach for local Community Leaders: advising and coaching

them, while also remediating and replacing inactive Leaders.

• Support global Community Engagement Programming and evolve for local language and

needs.

• Educate Community Leaders on all significant product changes and cascading feedback on

product and policy to the relevant internal stakeholders.

• Organize and lead effective Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community

programs to better support Hosts, driving Host Success and accelerating business goals.

• Develop resources, engaging and high impact communications, and training materials for

cross functional business partners.

• Work with relevant regional stakeholders to help them leverage and collaborate with the Host

Community and help them identify and test new opportunities to do so.

• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source

for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.

• Act as a go to for Community team with regards to local insights and feedback

Requirements

• 8+ years of experience in Community Management - experience in Community events, online

engagement, or distributed communities also helpful.

• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus Building
• Passion for Airbnb, our Hosts, and the mission of the company

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range: $30-$40/hr Benefits: Medical, Dental, Vision, 401K Apply tot his job Apply To this Job