Business Systems Analyst/Consultant, Customer Communications Management (CCM)

About the position The Customer Communications Management (CCM) organization is made up of multiple teams that support the full life cycle of MassMutual's customer correspondence patterns and electronic records management for the enterprise. Our teams are Dev-Ops, so we're not only responsible for the operational health of our systems, but we also help deliver strategic solutions working with our business and IT partners. Some examples of the correspondence we generate for our customers are contracts, financial statements, bills, letters, and checks. In addition to document generation and output management, we manage MassMutual's strategic electronic records repository and provide automated electronic workflow capabilities and services. To help us achieve our mission, we are hiring a Business Systems Analyst to partner with our Enterprise Content Management (ECM) developers and with project teams across the enterprise. This position requires the ability to facilitate and enable solution delivery in partnership with our technical teams, business partners, and project teams.

Responsibilities

• Assist with incoming demand triage and help project teams achieve 'good order' in preparation for development activities
• Assist with creating and providing high-level estimates for project planning
• Analyze and decompose business requirements to assist with system design activities
• Consult with our partners to ensure their requirements are providing enough detail to complete our designs
• Consult on and/or document non-functional requirements for application specific components
• Translate technical concepts into business terms and vice versa
• Assist the developers in the overall design as the ECM/CCM expert, bridging the gap between the requirements and technology
• Help drive design discussions to ensure they align with the architectural roadmap and can be adhered to within project schedule and budget
• Assist the developers in the overall design across ECM and other CCM systems; identify gaps, problems and dependencies between individual designs and systems
• Oversee the alignment and sequencing of work within the ECM space to help the team achieve target deliverables
• Participate in Peer Reviews of designs, code and production readiness
• Provide input into project test strategies and test scenarios; participate (directly or indirectly) in all phases of project testing
• Operate independently on multiple project tasks of varying complexity
• Identify and drive process improvement opportunities

Requirements

• Bachelors degree
• 5+ years of experience in a Business Systems Analyst or similar role
• 2+ years of experience and/or working knowledge of drafting business/systems requirements and/or design specifications
• Must be able to align work schedule with standard EST business hours

Nice-to-haves

• 8+ years of experience in a Business Analyst and/or Business Systems Analyst role
• Knowledge of, or experience with, event management solutions and tools using the publish-subscribe framework
• Knowledge or experience with building and/or supporting content management system solutions
• Experience and/or working knowledge of Financial Service / Life Insurance operations concepts and related business data
• Basic query writing skills with SQL DB
• Experience working with Agile development processes and methodologies including Scrum and Kanban, as well as traditional Waterfall
• Ability to influence peers, leaders and business customers

Benefits

• Competitive salaries
• Incentive and bonus opportunities
• Comprehensive benefits offerings

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