Deployment Strategist, North America Financial Institutions

The Deployment Strategist team at TRM Labs partners with financial institutions to strengthen their risk management capabilities and ensure they achieve meaningful outcomes with our solutions. As a Deployment Strategist, you will serve as a trusted advisor to institutions as they integrate our platform into their compliance and investigative frameworks. This includes delivering targeted product training, addressing complex product and investigative questions, ensuring regulatory alignment, facilitating feedback loops, and enabling reference-ability across the industry. The impact you will have:

• Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of our platform within their compliance, risk, and investigative functions.
• Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
• Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
• Conduct structured training sessions to ensure the platform is embedded into customers' day-to-day compliance programs.
• Serve as the "Voice of the Customer" by channeling customer feedback to product and engineering teams to influence product direction.
• Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
• Proactively identify early signals of churn risk and implement effective mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate.

What we're looking for:

• 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
• Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
• Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
• Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
• Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
• Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
• Strong collaboration skills and ability to influence outcomes in cross-functional settings.
• Willingness and ability to travel within the United States as required.

Estimated Compensation: $128,000 - $148,000 base + variable and equity About the Team:

• As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration.
• Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn about TRM Speed in this position:

• Rapid Client Alerts: You will draft and send client alerts about new sanctions and tool updates within hours.
• Expedited Trace Validation: You will validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly.
• 24-Hour Client Support: You will respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support.

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