Software Consultant

Job Title: Software Consultant Job Location: United States (Remote with up to 75% travel) Our Division: Construction Are you passionate about guiding customers to success with innovative software solutions?

What You Will Do

As a Software Consultant, you will be a high-energy, flexible, and detail-oriented trusted advisor, guiding customers through software implementation. You will act as a liaison between Trimble and the customer, promoting their success with our Trimble ConstructionOne product suite. You'll delight customers, build strong relationships with internal teams and clients, maintain advanced functional knowledge, and consistently achieve utilization targets.

• Analyze customer business goals, objectives, and needs to ensure adoption of the Trimble ConstructionOne product suite.
• Develop software designs that meet customers' business requirements and objectives.
• Provide consulting services including business process review, planning sessions, setup, testing, readiness assessment, data import, and custom report needs.
• Deliver software application training services.

What Skills & Experience You Should Bring

• Bachelor's degree in business/accounting, training, or technology, and 2+ years of software consulting experience.
• Industry knowledge of software consulting, construction project management, and/or accounting software
• High level of customer support experience with excellent project management, active listening skills, technological implementation skills, and change management experience.
• Accomplished client-management, relationship-building, requirements gathering, and negotiating skills.
• Ability to adapt to changes, manage competing demands, and effectively apply broad knowledge of project management and business issues.
• Willingness and ability to quickly master training and presentation skills, with a strong initiative and customer-service orientation.
• Ability to travel to North American (United States and Canada) customer locations for 3-5 day durations, with a valid driver's license and eligibility for a US Passport.

About Your Location Remote (US-based) + up to 75% on-site customer consulting. You will collaborate digitally from home and in various settings related to on-site customer consulting. About Our Division Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Empowering teams across the construction lifecycle, Trimble's innovative approach improves coordination and collaboration between stakeholders, teams, phases and processes. Trimble's Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment. By automating work and transforming workflows, Trimble is enabling construction professionals to improve productivity, quality, transparency, safety, sustainability and deliver each project with confidence. For more information, visit: construction.trimble.com. The salary range for this position is listed below. Please note for new hires, we anticipate the starting salary to fall within the $87,500-100,000 range, based on several factors including skills and qualifications. The Software Consultant is a high-energy, flexible, detail-oriented, trusted advisor responsible for guiding the customer through the process of software implementation. This position serves as liaison between Trimble and the customer in order to promote customer success. Successful Software Consultants have a passion for delighting our customers, building strong relationships with internal teams and customers, maintaining advanced functional knowledge and product expertise, delivering projects on-time, and continuously achieving utilization (billable hours) targets. This role reports to Manager, Professional Services. Essential Duties & Responsibilities Works on multiple software consulting projects as assigned, focusing on the analysis of the customer's business goals, objectives and needs to achieve customer adoption of the Trimble ConstructionOne product suite.

• Analyzes customers' business requirements and objectives; develops a software design to meet customers' business needs.
• Provides consulting services related to use of software applications such as business process review, planning sessions, setup, testing, readiness assessment, data import, custom report needs, and documentation.
• Provides some software application training services.
• Performs miscellaneous other duties as assigned.

Competencies

• Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to quickly develop and maintain a high level of knowledge of divisional software products and remain expert on current product knowledge both from an internal and from a user perspective.
• Effectively applies broad, in-depth, and up-to-date knowledge of pertinent project management, technical, business, and professional issues.
• Willingness and ability to quickly master training and presentation skills.
• Strong initiative, customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
• Effectively develops and uses a systematic approach to analyze and solve problems. Acts proactively to anticipate risks and seeks to mitigate them before they occur. Visualizes the big picture and effectively identifies key issues and designs harmonious and effective solutions.
• Well-organized, self-directed team player. Remains open to others' ideas, and exhibits willingness to try new things.
• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Requirements:

• Bachelor's degree business/accounting, training or technology plus two (2) years software consulting experience
• High level of customer support experience. Excellent process planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
• Accomplished client-management skills, relationship-building skills, requirements gathering experience, and negotiating skills.
• Comfortable working within a matrix environment where others are running the tactics of implementations.
• Continuously achieves utilization targets.
• Must be able to consistently perform assigned work within established deadlines.
• This position may require North American (United States and Canada) travel for 3-5 day durations, working in various conditions at customer locations.
• Travel requirements may vary depending on assigned number of customer projects and project timing. Candidates for this position must be willing and able to meet travel requirements. A valid driver's license and ability to qualify for a US Passport are required.

Preferred

• Subject matter expertise in two or more of the following areas:
• Consulting principles and practices
• Accounting principles and practices
• Construction project management principles and practices

Working Conditions Work takes place in a variety of settings as follows:

• In an office setting that requires the ability to sit and work at a keyboard and computer monitor for extended periods of time, and to communicate with customers and co-workers by phone and computer.
• In various settings related to on-site customer consulting. This includes average travel of 75% to and from customer site via car, train, and airline, standing and/or sitting for extended periods of time, presentation of training/consulting topics, and overnight hotel stays.
• Ability to lift and carry up to 30 lbs.

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