[Remote] IT Infrastructure & Service Management Consultant (Temporary)

Note: The job is a remote job and is open to candidates in USA. The National Multiple Sclerosis Society is dedicated to driving research for a cure and supporting those affected by MS. They are seeking an experienced IT Infrastructure & Service Management Consultant to assess and improve IT operational processes, providing oversight for the Infrastructure and Service Desk teams while identifying opportunities for enhanced efficiency and service delivery.

Responsibilities

• Conduct a comprehensive review of current IT infrastructure, service management, and cybersecurity processes.
• Facilitate structured stakeholder interviews and workshops to gather insights and validate workflows.
• Document current state processes, systems, dependencies and organizational structures using standardized frameworks.
• Develop future state recommendations aligned with ITIL, COBIT, and other relevant methodologies.
• Create a roadmap for process and operational improvements.
• Review existing governance frameworks, decision rights, and escalation paths.
• Evaluate KPI dashboards and reporting mechanisms.
• Provide interim leadership and tactical oversight for the Infrastructure and Service Desk teams.
• Support day-to-day decision-making, prioritization, and issue resolution.
• Collaborate with cybersecurity stakeholders to ensure tactical alignment and risk mitigation.
• Provide tactical monitoring for cybersecurity threats and issues.
• Foster team engagement and ensure continuity of service delivery during the engagement period.
• Propose and implement improvements for visibility and accountability.
• Review Technology Contracts and subscriptions, assess ownership, business alignment and recommend rationalization/renegotiation strategies.
• Support internal communications to ensure transparency and engagement.
• Partner with IT Operations, Security, Architecture, and Business Units to ensure alignment and buy-in.
• Present findings, recommendations, and progress updates to senior leadership.
• Prepare executive-level documentation and presentations.

Skills

• 7+ years of experience in IT Infrastructure, Service Management, and consulting roles.
• Strong knowledge of ITIL, service delivery models, and cybersecurity fundamentals.
• Demonstrated success in leading process redesign and operational improvement initiatives.
• Experience managing or overseeing technical teams in a matrixed or transitional environment.
• Excellent communication, documentation, and stakeholder engagement skills.
• ITIL v4 Certification or equivalent.
• Experience with National Institute of Standards and Technology (NIST) Cybersecurity and Risk Management Framework
• Experience with cloud platforms (AWS, Azure, GCP), Expertise in Azure (particularly around IaaS, PaaS, Shared files) will be huge plus
• Proven experience in Windows and Office 365 ecosystem
• Experience in advanced internet working initiatives. large-scan LAN, WAN, VoIP, Cisco IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization
• Experience working with Carriers and Telecom (Avaya Cloud and/or Five9 preferred)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF).
• Prior experience in regulated industries (e.g., healthcare, finance) is a plus.
• Good understanding of Agile methodologies and tools like Jira and Bitbucket for development, version control, collaboration, and tracking

Benefits

• Paid Time Off Plan
• Paid Holidays
• 401k Retirement Savings Plan with Society match
• Commuter Benefit Plan
• Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage
• Spring Health Membership offering free therapy and professional coaching
• Additional voluntary benefit offerings

Company Overview

• The National MS Society's vision is: A World Free of MS. It was founded in 1946, and is headquartered in Denver, Colorado, USA, with a workforce of 501-1000 employees. Its website is http://www.nationalmssociety.org.

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