Experienced Customer Experience Design Co-Op – Spring 2025 at blithequark

Are you a creative and analytical individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further! blithequark is seeking a highly motivated and detail-oriented Customer Experience Design Co-Op to join our team in Atlanta, Georgia. As a Co-Op, you will have the opportunity to work on a variety of projects, collaborate with cross-functional teams, and develop valuable skills in research analysis, project coordination, and communication.

About blithequark

blithequark is a leading global airline that is committed to delivering exceptional customer experiences. Our Customer Experience Design organization is responsible for managing the customer and employee experience across key areas of the business. We are a team of innovative thinkers, passionate about creating moments of delight for our customers and crew. If you share our passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences to our global customer and employee bases. Your responsibilities will include:

• Assisting in market/competitor research, data analysis, ideation, problem-solving, marketing, communication, event planning, creating business cases, and executive communications/presentation support
• Supporting one of our key areas, including Service Recovery, Onboard Brand Experience, Uniform Brand Experience, Inflight Entertainment Wi-Fi, or Inflight Entertainment Delta Sync Seatback
• Collaborating with cross-functional teams to ensure alignment and consistency within each project
• Developing effective presentations to help tell a story and present an idea/recommendation to leaders
• Adapting quickly to changing priorities and learning new skills
• Prioritizing safety and security of self, others, and personal data
• Embracing diverse people, thinking, and styles

What You Need to Succeed

To be successful in this role, you will need:

• To be available for three alternating semesters
• To be enrolled in an accredited College or University during program duration
• Experience in research analysis, deck building/presentations, project coordination, and communications
• Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred
• Willingness/ability to adapt quickly and learn new skills
• Consistently prioritizing safety and security of self, others, and personal data
• Embracing diverse people, thinking, and styles
• Possessing a high school diploma, GED, or high school equivalency
• Being at least 18 years of age and having authorization to work in the United States

What Will Give You a Competitive Edge

To take your skills to the next level, you will need:

• Ability to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project
• Ability to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner
• Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges

Additional Best Practices

In this role, you will:

• Be able to listen and learn from people with many different perspectives
• Be able to handle shifting priorities that come from the business needs
• Be high performing and interested in driving for results
• Be open to mentoring and learning as a method to grow and improve

Co-op Program Outline

As a Co-Op, you will spend three alternating semesters working full-time at blithequark and enrolled in courses at your university. This will give you the opportunity to gain valuable work experience, develop your skills, and build your professional network. At the end of the program, you will have one full year of experience and a competitive edge in the job market.

What We Offer

As a Co-Op at blithequark, you will have access to:

• A dynamic and supportive work environment
• Opportunities to work on a variety of projects and collaborate with cross-functional teams
• Training and development programs to help you grow and improve
• A competitive salary and benefits package
• A chance to make a real impact on our customers and crew

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant work samples or projects. We look forward to hearing from you!

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