Experienced Customer Service Agent – Call, Email & Chat – Full Remote Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! blithequark is seeking an experienced Customer Service Agent to join our team of dedicated professionals. As a key member of our customer service operations, you will play a vital role in providing world-class support to our clients' customers, driving sales conversion, and contributing to the growth and success of our e-commerce clients.

About blithequark

blithequark is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we have established a fully remote team of over 100 employees in the Philippines, with a strong culture that values collaboration, innovation, and customer satisfaction. Our mission is to deliver exceptional customer experiences that drive sales conversion and loyalty for our clients.

Position Summary

As a Customer Service Agent, you will be responsible for handling incoming calls, emails, and chats, providing a pleasant experience to all visitors, and helping them navigate our clients' websites. Your primary mission is to increase sales conversion by delivering world-class customer service and support. You will also handle post-order queries, such as order status, shipping information, complaints, and more.

Responsibilities

* Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor.

• Protect company's, clients', and visitors' information.
• Work with the team to accomplish your goals individually and as a team.
• Update your knowledge through continuous learning (self-paced and group training).
• Ensure you have the right equipment and a proper place to work productively.

Key Responsibilities:

* Handle incoming calls, emails, and chats from customers, providing timely and effective support.

• Respond to customer inquiries, resolve issues, and escalate complex problems to senior agents or management.
• Provide product information, answer questions, and offer solutions to customers.
• Meet or exceed sales conversion targets by delivering exceptional customer service and support.
• Collaborate with the team to achieve shared goals and objectives.
• Participate in training and development programs to enhance your skills and knowledge.

Requirements

* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses.

• Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software (Shopify).
• Ability to multitask and strong time management skills.
• Robust e-commerce or retail customer service background.
• Genuine care for customers and clients.
• A sales-oriented person is a plus.
• Social media management experience is a plus.
• At least six months of work-from-home experience is a plus.

Qualifications Required:

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps). + Computer (laptop or desktop) with the following recommended specs: - Quad-core CPU at least 2.5hgz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. + Dual monitor with at least 1920 x 1080 display resolutions. + Noise-cancellation headset with mic and webcam for meetings (Krisp or any noise-canceling software). + Focused and quiet workspace.

• Above-average written and verbal English communication and comprehension skills.
• Great chat, email, social media, and phone etiquette.
• Advance critical thinking skills.

Benefits

* The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats).

• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity).
• Pandemic-proof job.
• Weekly Pay after 1st week of Training & No Salary Deductions.
• Paid Time Offs.
• HMO coverage up to $50/Month.
• Paid breaks.
• Paid training.
• Career Growth.
• Performance-based compensation review.
• Since you will be working from home, you get to save a lot of time and money.
• Company & team events - Virtual and Offline.

What We Don't Offer:

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment:

* If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week.
• This project-based job is coterminous with the client contract with blithequark.
• Agents with good track records at blithequark may be transferred to other accounts/projects.

How to Apply:

* For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.

• Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
• Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
• Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed.

Apply Now:

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