Experienced Lead Engagement & Customer Service Specialist – Remote Part-Time Opportunity at blithequark
Are you a highly organized and self-motivated individual with a passion for delivering exceptional customer service and lead engagement? Do you thrive in a remote work environment and have experience using AI tools to support communication and workflow? If so, we invite you to join our dynamic team at blithequark as a Lead Engagement & Customer Service Specialist.
About blithequark
blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our mission is to provide cutting-edge solutions that meet the evolving needs of our clients. As a Lead Engagement & Customer Service Specialist, you will play a vital role in helping us achieve this mission by providing top-notch support to our customers and leads.
Key Responsibilities
As a Lead Engagement & Customer Service Specialist, you will be responsible for:
- Responding promptly and professionally to all incoming leads via WhatsApp, primarily from Instagram ad campaigns, to ensure timely and effective communication.
- Utilizing AI tools (e.g., ChatGPT) for real-time translations, crafting responses, and drafting rebuttals when engaging with non-English-speaking leads, to provide seamless support to our global customer base.
- Guiding leads through the communication funnel with the goal of converting them into a $50 consultation booking, through strategic and personalized communication.
- Entering and maintaining lead information accurately in our Airtable CRM, to ensure data integrity and inform business decisions.
- Providing occasional follow-up to existing clients as needed, to build strong relationships and foster loyalty.
Requirements
To succeed in this role, you will need:
- Strong written communication skills (B2 English level or above), with the ability to craft compelling and clear messages.
- Experience in customer service, sales, or lead handling, with a proven track record of delivering exceptional results.
- Comfort with using AI tools to support communication and workflow, with a willingness to learn and adapt to new technologies.
- Familiarity with Airtable or similar platforms, with the ability to quickly learn and master our CRM system.
- Highly organized, dependable, and self-motivated, with a strong work ethic and attention to detail.
Schedule & Compensation
As a part-time Lead Engagement & Customer Service Specialist, you will enjoy:
- A flexible schedule of 6 hours/day, Monday–Friday (Remote), with the ability to work from the comfort of your own home.
- An hourly rate of $4/hour during a 3-month probation period, with opportunities for performance-based bonuses and raises.
- A performance bonus of $10 commission for each qualified lead that books a $50 consultation, to incentivize your success.
- Post-probation, your hourly rate will increase to $5/hour based on performance, reflecting your growing value to our team.
Benefits
As a valued member of our team, you will enjoy:
- A flexible schedule that allows you to balance your work and personal life.
- On-the-job training and professional development assistance, to help you grow and succeed in your role.
- Work from home opportunities, with the flexibility to work from anywhere.
- A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to apply for this exciting opportunity. Please complete the application form at https://forms.gle/u7b1FUk6UpYQigAi9.
Job Types
Part-time, Contract
Pay
$11,000.00 - $13,000.00 per year
Expected hours
30 per week
Shift
Morning shift
Work Location
Remote We look forward to hearing from you and exploring how you can contribute to our team's success at blithequark! Apply for this job