Experienced Account Data Analyst and Administrative Support Specialist for Sales, Service, and Order Management Teams at blithequark

Introduction to blithequark

At blithequark, we are driven by a purpose to create a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we unlock ambitions, turn ideas into world-changing realities, and foster an organization where every voice makes a difference, and every difference builds a healthier world. Our commitment to innovation, customer satisfaction, and employee growth sets us apart in the industry. We believe in a culture that values humility, transparency, focus, and integrity, and we expect all our employees to embody these behaviors in their daily work.

Job Overview

We are seeking an experienced Account Data Analyst to support our sales, service, and order management teams by validating and remediating customer information, ensuring data accuracy in our CRM and ERP systems, and providing first-level support to downstream users as needed. This is a remote role, allowing you to work from your dedicated home office anywhere in the United States, offering flexibility and work-life balance.

Key Responsibilities

• Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in UCM (Reltio) platform and downstream systems.
• Execute processes to support customer account requests within agreed-upon support level agreements, ensuring timely and effective resolution.
• Coordinate all activities related to quarter and month-end customer support, ensuring seamless operations and high customer satisfaction.
• Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests, providing expert support and ensuring prompt resolution.
• Provide expertise outside of the immediate team in the form of special projects as needed, contributing to the growth and development of the organization.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience, demonstrating a strong foundation in administrative support and data analysis.
• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles, showcasing your ability to work in fast-paced environments and provide excellent customer support.
• Excellent written and verbal communication skills, with the ability to interact effectively with various types of people, including customers, colleagues, and stakeholders.
• Familiarity with MS Office, Excel, Word, PowerPoint, and other productivity tools, enabling you to efficiently manage data, create reports, and present information.
• Strong English capability in both spoken and written, ensuring clear and effective communication with internal and external stakeholders.
• Willingness to work various shifts/hours at quarter close, including weekends, evenings, and holidays, demonstrating flexibility and commitment to meeting business needs.
• A dedicated home office with high-speed internet access, providing a productive and reliable work environment.
• Legal authorization to work in the U.S., with blithequark not sponsoring individuals for employment visas for this job opening.

Desired Characteristics

While not required, the following characteristics will make you an ideal candidate for this role:

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com, demonstrating a strong understanding of CRM and ERP systems.
• Detail-oriented, with a commitment to delivering accurate results and ensuring data integrity.
• Ability to manage multiple priorities and deliver on tight timelines, showcasing your organizational skills and ability to work under pressure.
• Strong team player with a high level of resourcefulness, energy, and enthusiasm, contributing to a positive and collaborative work environment.
• Flexibility, highly motivated, assertive, and accountable, with a strong desire to learn and grow with the organization.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As an Account Data Analyst, you will have access to training and development programs, mentorship, and career advancement opportunities, enabling you to build a successful and fulfilling career. Our culture fosters care, collaboration, and support, providing a nurturing environment for you to thrive and reach your full potential.

Work Environment and Company Culture

Our work environment is dynamic, innovative, and fast-paced, with a strong focus on customer satisfaction, employee engagement, and community involvement. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and respected. As an employee at blithequark, you will be part of a global team that is passionate about making a difference in the lives of people around the world.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $65,280.00-$97,920.00 per year, depending on experience and qualifications. Additionally, you will be eligible for performance-based incentive compensation, including cash bonuses and long-term incentives. Our benefits package includes medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement, providing you with a comprehensive and supportive benefits program.

Conclusion

If you are a motivated and detail-oriented individual with a passion for data analysis and administrative support, we encourage you to apply for this exciting opportunity at blithequark. As an Account Data Analyst, you will play a critical role in supporting our sales, service, and order management teams, ensuring data accuracy and integrity, and providing exceptional customer support. Join our team and be part of a dynamic and innovative organization that is shaping the future of healthcare. Apply now and take the first step towards a rewarding and challenging career at blithequark.