Experienced Online Customer Service Associate – Join blithequark's Dynamic Team in New Orleans
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark, a rapidly growing sustainable activewear brand based in the vibrant city of New Orleans, is seeking a dedicated and personable Online Customer Service Associate to join our dynamic team. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive top-notch support and service. You will be responsible for facilitating and printing online order picking tickets, managing returns, and providing exceptional customer service via phone and email. If you're a team player with a positive attitude, excellent communication skills, and a willingness to learn, we want to hear from you!
About blithequark
blithequark is a leader in the sustainable activewear industry, and we're proud to be based in the heart of New Orleans. Our brand is built on a passion for creating high-quality, eco-friendly apparel that inspires people to live their best lives. We're committed to making a positive impact on our community and the environment, and we're looking for like-minded individuals to join our team.
Responsibilities
As a blithequark Online Customer Service Associate, you will be responsible for:
- Coordinating the printing and distribution of online pick tickets multiple times daily
- Assisting customers via phone and email ticketing system to make order changes, place orders, and resolve issues
- Checking in and completing all online returns
- Answering all inbound phone calls and routing to the appropriate team member when necessary
- Assisting the warehouse picking team with questions on tickets and orders
- Performing other duties and responsibilities as assigned and directed
Requirements
To be successful in this role, you will need:
- An associate's degree or higher (relevant work experience may be considered as a substitute for degree)
- A professional and polite attitude and demeanor
- Previous experience in customer service and with web-based customer service platforms (a plus)
- The ability to learn and take constructive direction
- General computer skills
Essential Skills and Competencies
To excel in this role, you will need to possess:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and troubleshooting skills
- Ability to learn and adapt to new software systems and processes
- Excellent customer service skills, with a focus on providing exceptional experiences
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As an Online Customer Service Associate, you will have the opportunity to:
- Learn multiple aspects of the apparel business from one of the leaders in the industry
- Develop your customer service and problem-solving skills
- Work with a talented team of professionals who are passionate about delivering exceptional experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
blithequark is a dynamic and fast-paced work environment that is passionate about delivering exceptional experiences. Our company culture is built on a commitment to:
- Providing exceptional customer service
- Embracing innovation and creativity
- Fostering a positive and inclusive work environment
- Supporting the growth and development of our employees
Compensation, Perks, and Benefits
As a full-time, hourly employee of blithequark, you will be eligible for:
- Competitive hourly rate
- Benefits package, including medical, dental, and vision insurance
- Opportunities for overtime pay
- Paid time off and holidays
- Access to ongoing training and development programs
- A fun and dynamic work environment with a passionate team of professionals
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications! Apply for this job