Experienced Remote Customer Support Specialist for Property and Casualty Insurance – Delivering Exceptional Service and Making a Measurable Difference in the Lives of Millions

Introduction to blithequark

Imagine being part of a pioneering fintech startup that is revolutionizing the way people manage one of their most expensive and high-maintenance assets – their cars. At blithequark, we are on a mission to help car owners save time and money, and we have already made significant strides in achieving this goal. Since launching our mobile app in 2019, we have amassed over 4 million customers and expanded our services beyond insurance shopping to refinancing, safety, and repairs, becoming the #1 rated AllCar app in the App Store. We are now seeking a talented and enthusiastic Remote Customer Support Specialist to join our growing team and play a vital role in delivering exceptional service to our existing customers.

About the Opportunity

As a Remote Customer Support Specialist at blithequark, you will be responsible for providing top-notch support to our customers, helping them make changes to their current insurance policies from one of our 55+ insurance carrier partners. Your role will involve responding to inbound calls, processing service requests, answering questions regarding policy details, and supporting our customers with enthusiasm and care. If you are passionate about making a measurable difference in the lives of millions, we would love to hear from you!

Key Responsibilities

• Respond to inbound calls from existing customers, providing timely and effective solutions to their queries and concerns
• Process service requests, such as adding or removing vehicles and drivers, adding lienholder information, sending policy documents, and more
• Help customers with questions they have regarding existing insurance policies, including coverages, policy benefits, and making changes to existing policies
• Work to retain blithequark policyholders by actively finding solutions for customers who are at risk of cancellation, ensuring that their needs are met and exceeded

Compensation and Perks

We offer a competitive hourly wage of $18.00 - 21.00, as well as a range of benefits and perks to support your career growth and well-being. These include:

• P&C license reimbursement (expected within 60 days after starting)
• Medical, dental, vision insurance, and 401K match
• Ability to work remotely, with work equipment provided by blithequark
• Ongoing training and mentorship from our leadership team, to help you develop your skills and expertise
• An outstanding portfolio of insurance carriers and products, with over 55 carriers to ensure that we can offer our customers the best options for them

Schedule

The schedule for this role is as follows:

• Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Excellent communication and customer service skills, with the ability to provide clear and concise solutions to customer queries
• Strong problem-solving skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a high volume of inbound calls and service requests
• Strong attention to detail, with the ability to accurately process service requests and maintain accurate records
• Ability to work independently, with minimal supervision, and as part of a remote team

Preferred qualifications include:

• Previous experience in customer support or a related field, preferably in the insurance industry
• P&C license or willingness to obtain one within 60 days of starting
• Strong technical skills, with the ability to navigate multiple software systems and tools
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: excellent verbal and written communication skills, with the ability to provide clear and concise solutions to customer queries
• Problem-solving skills: strong problem-solving skills, with the ability to think critically and outside the box
• Time management skills: ability to prioritize tasks and manage time effectively, in a fast-paced environment
• Technical skills: strong technical skills, with the ability to navigate multiple software systems and tools
• Adaptability: ability to adapt to changing circumstances and priorities, with a flexible and positive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Remote Customer Support Specialist, you will have access to ongoing training and mentorship from our leadership team, as well as opportunities to develop your skills and expertise in the insurance industry. You will also be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and continuous learning.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture, which values diversity, equity, and inclusion. We are committed to providing a work environment that is supportive, flexible, and empowering, with a range of benefits and perks to support your well-being and career growth. As a remote team, we also prioritize communication, collaboration, and connection, with regular virtual meetings and team-building activities to ensure that everyone feels connected and engaged.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of benefits and perks to support your career growth and well-being. These include:

• Competitive hourly wage
• Medical, dental, vision insurance, and 401K match
• Ability to work remotely, with work equipment provided by blithequark
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products

Conclusion

If you are a motivated and enthusiastic customer support professional, with a passion for delivering exceptional service and making a measurable difference in the lives of millions, we would love to hear from you! As a Remote Customer Support Specialist at blithequark, you will be part of a dynamic and innovative team, with a culture that values collaboration, creativity, and continuous learning. You will also have access to ongoing training and mentorship, as well as opportunities to develop your skills and expertise in the insurance industry. Apply now to join our team and start your journey with blithequark!