Experienced Customer Service Representative – Nights and Weekends (Full Time) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Nights and Weekends (Full Time). As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service across the board.

The Opportunity:

At blithequark, we pride ourselves on providing innovative solutions for the live event industry. As a Contact Center Representative, you will be at the forefront of delivering exceptional customer experiences, working closely with our sellers and customers to resolve order-related queries and concerns. Your expertise will be instrumental in building trust and loyalty with our valued partners, driving business growth, and exceeding customer satisfaction expectations. How Your Role Expectations Will Progress as a Contact Center Representative in the First 30, 90, and 180 Days: ### 30 Days In:

• Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### 60 Days In:

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### 90 Days In:

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Contact Center Representative:

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Company Culture:

At blithequark, we value a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Our hybrid model allows for a balance of in-office and remote work, ensuring flexibility and work-life balance. Our Coppell, TX office is a hub of activity, with a team of passionate professionals working together to drive business success.

Compensation, Perks, and Benefits:

* $40,000 base salary with overtime eligibility

• Bi-annual bonuses
• Annual equity grant
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and development

Work Schedule:

* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.

• Hybrid model, not fully remote. 3 days in-office and 2 days at home.
• Hours:

+ 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off.

Why Join blithequark?

At blithequark, we're committed to creating a workplace that's both challenging and rewarding. As a Contact Center Representative, you'll have the opportunity to:

• Develop your skills and expertise in a fast-paced and dynamic environment
• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Contribute to the growth and success of a leading company in the live event industry
• Enjoy a comprehensive benefits package and competitive compensation
• Pursue opportunities for professional growth and development

Ready to Join the blithequark Team?

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative – Nights and Weekends (Full Time) role at blithequark. Join our team of passionate professionals and be part of a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Apply now and take the first step towards a rewarding career at blithequark! Apply Job! Apply for this job