Experienced Part-Time Customer Care Team Member – Work From Home Opportunity in OK, AL, and GA

Are you a customer service enthusiast looking for a flexible and rewarding work-from-home opportunity? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading retailer dedicated to making it easier for everyone to enjoy more sports and outdoors. At blithequark, we take pride in creating a workplace environment that values hard work, commitment, and growth. Our Purpose is to make it easier for everyone to enjoy more sports and outdoors, and we're looking for talented individuals like you to join our team.

About the Role

As a Part-Time Customer Care Team Member, you will be the face of blithequark, providing exceptional customer service to our valued customers through multiple channels, including phone, chat, and email. You will be responsible for answering incoming customer contacts, researching and resolving problems, and providing product and service information. If you're a self-motivated and detail-oriented individual with excellent communication skills, we want to hear from you.

Responsibilities

* Answer incoming customer contacts (calls, chats, emails) in a professional manner

• Respond to customer inquiries through multiple channels, as needed
• Research and troubleshoot problems and provide resolutions by using available resources
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers, when necessary
• Document customer contacts, as required
• Develop a thorough understanding of blithequark policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

Requirements

* High school diploma or equivalent required

• 6+ months experience in a customer service-related role required
• Experience in an Omni Channel Contact Center environment preferred
• Previous Work at Home experience preferred
• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
• Maintain the customer's perspective as a driving force behind activities
• Strong analytical, problem-solving, and creative thinking skills
• Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized
• Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
• Ability to toggle multiple web browsers, with dual monitors
• Excellent keyboarding skills
• Self-motivated and able to work independently and within a team setting
• Knowledge of customer service principles and best practices
• Familiarity with blithequark's product lines preferred
• Bilingual (Spanish and English speaking) a plus

Home Office Requirements

* Broadband internet connection (Cable, DSL, or Fiber) must be in place before starting

• No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
• Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
• At least 4 GB of available RAM
• Data Usage 1024 GB (1 Terabyte)
• 1 compatible headset, two monitors, keyboard, mouse, ethernet cord, and a computer system will be provided
• Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance

* Acceptable level of hearing and vision to perform job duties

• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
• Available to work weekends and all holidays except for Christmas Day

What We Offer

* Competitive hourly rate

• Flexible part-time schedule
• Opportunity to work from home
• Comprehensive training program
• Ongoing support and feedback
• Career growth opportunities
• Learning benefits
• Work environment that values hard work, commitment, and growth

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. If you're passionate about delivering exceptional customer service and have a strong desire to work from home, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be a part of making a difference in the lives of our customers.

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