Experienced Full Stack Product Manager – Conversational AI and Live Chat Automation

Are you a seasoned product manager with a passion for innovation and a knack for driving business growth through cutting-edge technology? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join the Computerization Development team at blithequark as a Partner Product Manager.

About blithequark

blithequark is a leading global services company that is revolutionizing the way we interact with our customers through the use of artificial intelligence and machine learning. Our Talk Abilities group is at the forefront of this innovation, developing and deploying conversational AI solutions that provide hyper-customized experiences for our Cardmembers. As a Partner Product Manager, you will play a critical role in shaping the future of our conversational AI platform and driving business growth through the development of innovative live chat automation capabilities.

Job Responsibilities

As a Partner Product Manager, you will be responsible for leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive improvements in the customer experience. You will work closely with the product team, including engineers, data scientists, and business partners, to develop and deploy products that balance short-term gains with long-term investments. Some of your key responsibilities will include:

• Leading the development of product requirements that drive improvements in the customer experience
• Influencing client information, conversational analysis, industry trends, and technical expertise to analyze the performance of existing solutions and develop future capabilities
• Collaborating with engineers, data scientists, and product managers across various value streams to develop products that balance short-term gains with long-term investments
• Working with the core product team to define client stories, guide product definition, and develop comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning
• Leading client testing and post-launch sustainment analysis of automation and identifying ways to improve the experience
• Analyzing execution metrics that demonstrate the health of the product and developing clear data-driven product suggestions
• Maintaining and refining the product backlog, prioritizing client stories to meet the needs of the end-user while focusing on business value
• Supporting the definition and development of the product strategy, roadmap, and release plan, as well as client experience

Requirements

To be successful in this role, you will need to have:

• A bachelor's degree in business, computer science, software engineering, or a related field
• A passion for innovation and a knack for driving business growth through cutting-edge technology
• Excellent communication and interpersonal skills, with the ability to convey complex ideas clearly and concisely
• A proven track record of success in product management, with a focus on driving business growth through innovative solutions
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop data-driven product suggestions
• Experience working in a fast-paced environment, with the ability to prioritize multiple tasks and meet deadlines
• A strong understanding of conversational AI and machine learning, with the ability to develop and deploy innovative solutions

Preferred Qualifications

While a bachelor's degree is required, a master's degree in business, computer science, software engineering, or a related field is highly preferred. Additionally, experience working in a product management role, with a focus on driving business growth through innovative solutions, is highly preferred.

What We Offer

At blithequark, we are committed to providing our employees with the support and resources they need to succeed. Some of the benefits we offer include:

• Competitive base salary
• Extra incentives
• 6% company match on retirement savings plan
• Free financial education and financial wellness support
• Comprehensive medical, dental, vision, life, and disability benefits
• Flexible work arrangements and schedules, with hybrid and virtual options available through Amex Flex
• 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
• Free access to on-site health centers, staffed by medical professionals and specialists (dependent on location)
• Free and confidential counseling support through our Solid Personalities program
• Career advancement and training opportunities

Company Culture

At blithequark, we are committed to creating a culture that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide them with the resources and support they need to succeed. Some of the values that guide our culture include:

• Collaboration: We believe that collaboration is key to driving business growth and innovation. We work closely with our employees, partners, and customers to develop and deploy solutions that meet their needs.
• Innovation: We believe that innovation is essential to driving business growth and staying ahead of the competition. We encourage our employees to think creatively and develop innovative solutions that meet the needs of our customers.
• Customer Focus: We believe that our customers are our top priority. We strive to provide them with exceptional service and support, and to develop solutions that meet their needs.
• Diversity and Inclusion: We believe that diversity and inclusion are essential to driving business growth and innovation. We strive to create a culture that is inclusive and supportive of all employees, regardless of their background, culture, or identity.

How to Apply

If you are a seasoned product manager with a passion for innovation and a knack for driving business growth through cutting-edge technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply Job! Apply for this job