Experienced Pharmacy Customer Service Associate – Remote Data Entry and Client Experience Expert

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and top-notch services in the healthcare and pharmacy industry. As a leader in our field, we strive to create a positive and supportive environment for our clients and employees alike. Our mission is to deliver outstanding results, foster growth, and promote a culture of excellence. If you are passionate about making a difference in people's lives and are looking for a challenging and rewarding career, we invite you to join our team as a Pharmacy Customer Service Associate.

Job Overview

In this role, you will be responsible for providing exceptional customer service, processing transactions, and assisting with various tasks in our pharmacy department. As a key member of our team, you will be expected to model and convey a positive and great client experience, ensuring that every customer interaction is welcoming, friendly, and professional. You will work closely with our pharmacists, staff, and other colleagues to deliver high-quality services, resolve customer issues, and promote our products and services.

Key Responsibilities

• Registers sales on assigned sales register, provides customers with courteous, fair, friendly, and professional checkout service
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to acquire patient and medication information and process prescriptions
• Engages customers and patients by greeting them and offering help with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Models and offers customer service best practices with all colleagues to deliver a unique and excellent customer experience, including relational habits (e.g., greeting, eye contact, courtesy, etc.) and blithequark service values (e.g., offering assistance proactively, recognizing needs, overhauling until satisfied, etc.)
• Performs tasks as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and medication data, ensuring data is placed accurately, filling prescriptions by retrieving, counting, and pouring medication, verifying medication is correct, and checking for potential interactions
• Reports, immediately, prescription errors to pharmacist on duty and adheres to blithequark policies and procedures related to pharmacy errors and the Quality Improvement Program
• Handles calls that don't require personal attention of the pharmacist, including those to physicians
• Processes (edits and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other administrative duties, as assigned by the Pharmacy Manager

Essential Qualifications

• Bachelor's degree required
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Expected to work a flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment
• Prefer previous work experience with blithequark
• Prefer good numerical skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Pharmacy Customer Service Associate, you will have access to training and development programs, including PTCB certification and continuing education credits. You will also have opportunities to work with experienced professionals, learn new skills, and take on new challenges.

Work Environment and Culture

Our work environment is fast-paced, dynamic, and supportive. We value teamwork, communication, and collaboration, and we strive to create a positive and inclusive culture that promotes diversity, equity, and inclusion. As a member of our team, you will be expected to maintain respectful relationships with colleagues, customers, and vendors, and to adhere to blithequark policies and procedures.

Compensation and Benefits

We offer a competitive salary and benefits package, including $25 per hour, comprehensive health insurance, retirement savings, and paid time off. We also offer opportunities for career advancement, professional development, and education assistance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at blithequark, you will be part of a dynamic team that is dedicated to providing outstanding services and promoting a culture of excellence. Apply now to join our team and start your journey to a rewarding and challenging career!