Experienced Business Support Manager – Terminal Activities at blithequark

Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you have a strong background in business operations and a keen eye for detail? If so, we may have the perfect opportunity for you to join our team at blithequark as an Experienced Business Support Manager – Terminal Activities.

About blithequark

blithequark is a leading provider of innovative solutions and services that transform the way people experience travel and entertainment. Our company is built on a foundation of creativity, innovation, and a passion for delivering exceptional customer experiences. We are committed to pushing the boundaries of what is possible and creating new and exciting experiences for our customers.

Job Summary

As an Experienced Business Support Manager – Terminal Activities, you will play a critical role in ensuring the smooth operation of our terminal activities and delivering exceptional customer experiences. You will be responsible for managing the day-to-day activities of our terminal teams, developing and implementing process improvements, and collaborating with cross-functional teams to drive business growth and innovation.

Key Responsibilities

* Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.

• Responsible for continuous improvement of operational processes to enhance Disney Journey Line services both internally and externally.
• Drive new processes and initiatives to ensure an optimal and precise completion.
• Maintain and update databases, such as Port Appearance Times, Daily Action Reports, and Quality Assurance Reviews, as well as report data for monthly summaries and on-demand requests.
• Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
• Support schedule planning documentation for citizenship requirements.
• Play a key role in creating content as well as teaching and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
• Identify issues and resolve issues related to projects, content, and estimation to improve project success.
• Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Schedule, Seat, and Record office meetings.
• Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
• Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally support the Outport team by assisting with terminal/area launch tasks.
• Lead Quality Assurance Reviews and schedule Reviews for terminal activities.
• Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
• Act as a liaison between Disney Journey Line and all external vendor activities.
• Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all Disney Voyage Line teams.

Essential Capabilities

* Knowledge of voyage products, the travel industry, and terminal activities

• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
• Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment
• Shown strong customer service skills.
• Shown strong verbal and written communication skills
• Demonstrated strong logical, analytical, and critical thinking skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays.
• Should have a passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas.
• Ability to lift 50 pounds, push cargo containers that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)

Preferred Capabilities

* Have over three years of cruise line dock activities or similar experience

• Disney Voyage Line Manager and Base knowledge, strategy, methods
• Microsoft PowerApps/Power Automate.
• Shown knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
• Knowledge of migration strategy in regards to areas Disney Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

What We Offer

* Competitive salary of $26/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job