Technical Support / Customer Service Representative (Remote) – Join the Blithequark Team and Revolutionize Your Career

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark, where you'll have the opportunity to reimagine your career and develop lifelong friendships.

About Blithequark

Blithequark is a global organization that empowers individuals to become game-changers in their careers and personal lives. With a diverse team from over 70 countries, we're united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our commitment to nurturing a true people-first culture has earned us numerous awards and recognition, making us a leader in the industry. As a remote Technical Support / Customer Service Representative at Blithequark, you'll be part of a dynamic team that's dedicated to making a positive impact on the world.

Career Growth and Personal Development

This is an exciting opportunity to start a new career journey with Blithequark, where you'll receive comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to career growth and personal development is evident in our 80% manager and leader promotion rate from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. At Blithequark, we believe in investing in our people to drive long-term success for both our teams and customers.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

At Blithequark, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative (Remote), you'll enjoy:

• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the Blithequark Team Today!

If you're ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark. Apply today and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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