Experienced Customer Support Executive – Remote in United States

Are you a customer-centric problem solver looking to make a real impact in a rapidly evolving industry? Do you thrive in fast-paced environments and enjoy collaborating with cross-functional teams? If so, we invite you to join blithequark, a leading B2B marketplace revolutionizing the global diamond industry, as an Experienced Customer Support Executive.

About blithequark

blithequark is an extremely fast-growing B2B marketplace that connects buyers and sellers of diamonds on its online platform, facilitating the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since its launch in 2017, blithequark has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

What You'll Do

As an Experienced Customer Support Executive at blithequark, you'll play a vital role in ensuring our customers have a seamless journey with our company. Your main responsibilities will include:

• Answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally.
• Collaborating with all departments to resolve customer issues and ensure swift response times, making customer satisfaction a top priority.
• Adapting to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.

What You'll Need

To succeed in this role, you'll need:

• Minimum 2 years experience in online customer support, live chat, and calls.
• Organised and able to multitask across different platforms.
• Proactive and forward thinking.
• Assertive nature and ability to be the voice of the customer when communicating internally.
• Excellent cross-functional collaboration skills.

What We Offer

At blithequark, we offer:

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success.
• Remote working environment, allowing you to work from anywhere in the United States.
• Flexible working hours to accommodate your needs.
• Unlimited holiday to recharge and refocus.
• Fast-paced and global working environment, providing opportunities to learn and grow.

Essential Skills and Competencies

To excel in this role, you'll need:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong analytical skills, with the ability to collect and analyze data to inform decision-making.
• Ability to adapt to changing priorities and deadlines, with a flexible and agile mindset.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As an Experienced Customer Support Executive, you'll have access to:

• Regular training and development opportunities, including workshops, webinars, and online courses.
• Mentorship and coaching from experienced team members and leaders.
• Opportunities to take on new challenges and responsibilities, with a clear career progression path.
• A collaborative and supportive work environment, where your ideas and contributions are valued and recognized.

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and inclusive company culture. Our team is passionate about delivering exceptional customer experiences and making a real impact in the global diamond industry. We're committed to creating a work environment that's:

• Collaborative and supportive, with a focus on teamwork and open communication.
• Inclusive and diverse, with a commitment to equality and respect.
• Fast-paced and innovative, with a focus on continuous learning and improvement.

Compensation and Benefits

We offer a competitive salary of $40K - $44K, depending on experience. In addition, you'll receive:

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan, with a company match.
• Flexible paid time off, including vacation, sick leave, and holidays.
• Professional development opportunities, including training and education assistance.

How to Apply

If you're a customer-centric problem solver looking to make a real impact in a rapidly evolving industry, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job