Experienced Online Customer Service Representative – Insurance Industry Expert

At blithequark, we're redefining the insurance industry by being a different kind of partner – one that's free from outside investors, venture capital, or the pressures of a corporate parent. Our culture is built on empowerment, transparency, and a commitment to rigorous evaluation and relentless execution, leading to rapid evolution. We believe in fostering trust, growth, and innovation, and we're growing fast! We're looking for a self-motivated, flexible, and team-oriented individual to join our VUE (blithequark Underwriting Experience) Team as a remote Online Customer Service Representative. As a CSR, your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls, troubleshooting, and expert guidance on our best-in-class insurance policies.

About blithequark

blithequark is a unique insurance agency that answers only to the small business owners we serve. This independence allows us to stay focused on what matters most: helping their businesses thrive. We're not just revolutionizing the way people "do" insurance; we're creating a whole new paradigm. Our team of trailblazers and visionaries is passionate about creating a vibrant and inclusive workplace where ideas matter!

Key Responsibilities

As an Online Customer Service Representative at blithequark, you'll be responsible for:

• Obtaining and maintaining your Property and Casualty License
• Working independently, taking initiative, and working with little supervision
• Maintaining regular and timely attendance
• Making decisions, problem-solving, and holding to an ethical standard
• Managing individual stress and composure
• Other duties as assigned

Requirements and Qualifications

To be successful in this role, you'll need:

• A High School Diploma
• 2 years' experience in customer service
• A designated space and internet capability to work from home
• Experience with the Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Previous experience in the insurance industry
• Knowledge of Property and Casualty insurance policies
• Experience working in a remote or virtual environment
• Certification in customer service or a related field

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Ability to manage stress and composure in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to growth and development. As an Online Customer Service Representative, you'll have the opportunity to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development
• Participate in ongoing training and professional development opportunities
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As an Online Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with the support of a dedicated team and the latest technology. Our company culture is built on:

• Empowerment: We believe in giving our team members the autonomy to make decisions and take ownership of their work.
• Transparency: We're committed to open communication and honesty in all aspects of our business.
• Growth: We prioritize growth and development, both personally and professionally.
• Innovation: We're always looking for new and better ways to do things, and we encourage our team members to think creatively.

Compensation and Benefits

As an Online Customer Service Representative at blithequark, you'll enjoy:

• A competitive hourly rate of $18-$20 per hour
• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 9 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistant programs for support in a healthy personal and work life

Why Join blithequark?

At blithequark, you'll be part of a team of trailblazers and visionaries who are passionate about creating a better insurance experience. We're committed to growth, innovation, and customer satisfaction, and we're looking for talented individuals who share our values. If you're looking for a challenging and rewarding career opportunity, join us at blithequark!

Equal Opportunity Employer

blithequark is an equal-opportunity employer. We're committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process.

How to Apply

If you're interested in joining our team as an Online Customer Service Representative, please apply through our website. We can't wait to hear from you! Apply for this job