Experienced Part-Time Customer Service Representative – Long-Term Care Insurance Services and Policy Administration Support

Welcome to blithequark: A Leader in Long-Term Care Insurance Services

At blithequark, we pride ourselves on being a company that values respect for people, integrity, learning, and initiative. We are dedicated to providing exceptional service to our long-term care insurance policy owners and financial representatives of insurance companies. If you have a passion for helping others, especially those navigating challenging times, we encourage you to explore this exciting opportunity to join our team as a Part-Time Customer Service Representative.

About the Role

As a Part-Time Customer Service Representative at blithequark, you will be an integral part of our customer care team, providing top-notch service to our clients. This is a fully remote position, including an initial 4 weeks of paid training, designed to equip you with the knowledge and skills necessary to excel in this role. We are seeking highly motivated, self-directed individuals with previous work-from-home experience who can thrive in a supportive team environment.

Key Responsibilities

• Answer and respond to telephone and electronic inquiries regarding long-term care benefit administration, policy owner eligibility, and claims processing.
• Document all calls and related correspondence using our proprietary tools and office processes, including follow-up calls, voicemails, and pending service requests.
• Provide prompt, courteous, and excellent service to internal and external customers at all times, actively cooperating and interacting with other departments to advance the company's overall interests.
• Identify service opportunities and suggest innovative ideas for improvement, handling multiple products and services while meeting established service requirements and standards.
• Act with a sense of urgency and take ownership of call management and escalation of issues, ensuring that issues are referred to the appropriate areas and leveraging internal relationships for efficient issue resolution.
• Perform other duties and projects as assigned, including assisting with Policy Owner Services duties, updating databases, and recording information in the proper location.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent.
• Previous customer service experience is preferred, although we welcome applicants from various backgrounds who demonstrate excellent communication and interpersonal skills.
• A working knowledge of life and health products is welcomed but not required.
• Proficiency in Microsoft Office Suite.
• Excellent active listening, interpersonal, and communication skills.
• Good attendance and the ability to function as a reliable member of our operations team.
• A cell phone or landline to utilize multi-factor authorization, as required by Microsoft.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• 2 years of experience in a call center environment.
• 1 year of experience in the insurance industry.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• The ability to work independently and as part of a team.
• A strong sense of urgency and ownership.
• Adaptability and flexibility in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-Time Customer Service Representative, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• A supportive team environment that encourages collaboration and innovation.
• Opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

At blithequark, we value diversity and are committed to providing an environment of mutual respect. We are an Equal Opportunity Employer (EOE/AA) and participate in E-Verify. Our company culture is built on the principles of respect, integrity, learning, and initiative, and we strive to create a workplace that is inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• 401(k) and 401(k) matching.
• Dental, health, and vision insurance.
• Paid time off and referral programs.
• On-the-job training and opportunities for career advancement.
• The flexibility to work from home and maintain a healthy work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team as a Part-Time Customer Service Representative. At blithequark, we are committed to providing exceptional service to our clients, and we believe that our employees are our greatest asset. Apply today and take the first step towards a rewarding and challenging career with a leader in long-term care insurance services.