Experienced Full Stack Customer Service Coordinator – Collections

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an Experienced Full Stack Customer Service Coordinator – Collections to join our team of dedicated professionals who are changing the face of banking for good.

About blithequark

At blithequark, we're more than just a bank – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We believe that everyone deserves to be treated with compassion, respect, and understanding, and we're committed to creating a more equitable future for all. Our team is united by a shared sense of purpose – to make banking better for every customer – and we're looking for talented individuals like you to join us on this journey.

Your Role

As an Experienced Full Stack Customer Service Coordinator – Collections, you'll be the voice of blithequark, championing our customers and delivering exceptional service in a fast-paced, dynamic environment. You'll be responsible for:

• Advocating for our customers, problem-solving, and owning issue resolution in alignment with compliance and regulatory requirements
• Handling complaints and escalated situations with empathy and professionalism
• Investigating customer concerns, creating and implementing process improvements, and reporting trending customer issues
• Supporting other customer service advocates, guiding them to the right path to solve customer concerns, and providing in-the-moment feedback
• Collaborating with cross-functional teams to drive business results and improve customer experiences

What We're Looking For

* 2+ years of customer service experience, with a proven track record of delivering exceptional service in a fast-paced environment

• Fluency in Spanish and English, with excellent communication and interpersonal skills
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Experience working in a call center or customer-facing role, with a strong understanding of customer service principles and practices
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership
• Strong attention to detail, with the ability to multitask and prioritize tasks effectively
• Experience with customer relationship management (CRM) software and other technology tools, with a willingness to learn and adapt to new systems and processes

What We Offer

* A comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible spending accounts, life and disability insurance, and mental wellness support

• A 401(k) and stock purchase plan, with a company match and vesting schedule
• Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare
• A dynamic and inclusive work environment, with opportunities for growth and development in a rapidly evolving industry
• A competitive salary and bonus structure, with opportunities for advancement and professional growth

Work from Home Requirements

* A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected, with ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP), with a minimum download speed of 5Mbps and a preferred speed of 10+ Mbps
• Both hardwire and WiFi internet connections are acceptable, as long as speed and security requirements are met

Work from Home Location Requirements

* This role is 100% work from home, with no on-site requirements

• We are unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories
• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications.

Equal Opportunity Employer

blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Accommodations

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at [insert contact information] or via email at [insert email address]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Technical Support

For technical support or questions about blithequark's recruiting process, please send an email to [insert email address]. Apply for this job