Experienced Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity in Salt Lake City, Utah
Are you passionate about delivering exceptional customer experiences and fluent in Spanish? Do you have a strong desire to help customers address their concerns and resolve issues related to automotive products and services? If so, we invite you to join blithequark's growing team of Remote Spanish Bilingual Automotive Customer Service Advisors in Salt Lake City, Utah.
About blithequark
blithequark is a global leader in customer experience and technology services, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and better connect with their customers. With a strong commitment to employee growth and development, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.
Job Summary
As an Automotive Customer Service Advisor at blithequark, you will be responsible for providing exceptional customer experiences via inbound and outbound calls, as well as through the internet. You will work closely with customers to address their concerns, resolve issues, and provide solutions related to automotive products and services. Your strong communication skills, empathy, and problem-solving abilities will enable you to build rapport with customers and provide personalized support.
Key Responsibilities
* Answer all incoming customer phone calls within quality standards
- Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
- Answer detailed product questions on the brand, current nameplates, and their performance capabilities
- Define consumer needs by asking relevant CRM/Product questions
- Select fulfillment items
- Complete price and equips statements for consumers
- Locate dealers following standard dealerization rules
- Categorize callers and offer appropriate Touch point (i.e., warm transfers to a dealer)
- Provide website navigation assistance to consumer-oriented brand sites
- Escalate outstanding issues
- Provide Goodwill to customers on behalf of the client within the client guidelines
- Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
- Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
- As required, call consumers to invite them to attend events
- Follow critical elements of the Minacs Call and File handling process
- Stay current with Center procedures, product information, and online resource tools
- Appropriately manage customer complaints from initial call to resolution
Who We Are Looking For
We are seeking highly motivated and customer-focused individuals who are fluent in Spanish and have a strong passion for delivering exceptional customer experiences. As an Automotive Customer Service Advisor at blithequark, you will possess:
- High school diploma with 6 plus months of customer service experience preferred
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn, including strong problem-solving skills
- Dependable with proficient attention to detail
- Able to rotate shifts, as needed
- A passion for helping others
What We Offer
At blithequark, we invest in our people and teams for ongoing personal and career development. As an Automotive Customer Service Advisor, you will enjoy:
- Opportunities for performance incentives
- The opportunity to work at home
- Equipment provided
- Team Appreciation Day
- Customer Service Week
- World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
- Wellness activities
- Events that celebrate Diversity, Equity, and Inclusion
- Paid training
- US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
- The opportunity to shine in and grow your career with clear paths for development – we invest in you!
- Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
- Mentorship programs to help you create the strong foundation to a rewarding career
- Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
- Trained wellness partners to support you as well as wellness training opportunities
- The satisfaction of helping others every day
- Referral bonuses
- Perks and benefits
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
How to Apply
If you are a motivated and customer-focused individual who is fluent in Spanish and passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
- English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)
- Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)
To request a reasonable accommodation, please click here (https://jobs.blithequark.com/global/en/reasonable-accomodation). If you wish to review the Affirmative Action Plan, please click here (https://jobs.blithequark.com/global/en/affirmative-action). Apply for this job