Customer Support Specialist – Global Technology Client Support Team at blithequark

Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Support Specialist, where you'll play a vital role in supporting our global technology client's customers.

About blithequark

blithequark is a leading global business outsourcing company that partners with top brands to deliver exceptional customer experiences. As a team member, you'll be employed by blithequark, but you'll have the opportunity to work with a renowned industry leader in technology. Our company culture is built on the principles of innovation, collaboration, and customer-centricity, and we're committed to creating a work environment that's inclusive, diverse, and supportive.

The Role

As a Customer Support Specialist in our Global Technology Client Support Team, you'll be responsible for providing top-notch technical and non-technical assistance to our client's customers. You'll be the first point of contact for customers, answering their queries, resolving their issues, and ensuring that they have a positive experience with our client's products and services.

Key Responsibilities:

* Answer incoming calls, emails, and chats in Lithuanian and Russian, providing timely and effective solutions to customers' inquiries

• Provide technical and non-technical assistance to customers, troubleshooting issues and resolving problems in a professional and courteous manner
• Develop and implement efficient solutions to customer inquiries, ensuring that customers are satisfied with the outcome
• Treat customers with respect, following company policies and procedures to ensure a positive customer experience
• Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction

Requirements:

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (although not essential, as we provide comprehensive training and coaching)
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
• Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues
• Proficiency in using technology, including CRM systems, email, and chat platforms

What We Offer:

* A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00

• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses, recognizing and rewarding your hard work and dedication
• A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career
• Comprehensive training and coaching to help you excel in your role
• A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion

Career Growth Opportunities:

At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Customer Support Specialist, you'll have the chance to:

• Develop your skills and expertise in customer service, technical support, and problem-solving
• Take on additional responsibilities and leadership roles, such as team lead or quality assurance specialist
• Participate in training programs and workshops to enhance your knowledge and skills
• Collaborate with internal teams to drive business growth and improvement

Work Environment and Company Culture:

Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We're committed to creating a work environment that's inclusive, diverse, and supportive, where everyone feels valued and empowered to contribute. As a team member, you'll have access to:

• A state-of-the-art work-from-home setup, with the latest technology and equipment
• A supportive team, with regular check-ins and feedback sessions
• Opportunities for professional development and growth
• A comprehensive benefits package, including health insurance, paid time off, and more

Compensation and Benefits:

We offer a competitive compensation package, including:

• An hourly rate of €8.03 to €8.56 (during the trial period and after)
• Performance-based bonuses, recognizing and rewarding your hard work and dedication
• Comprehensive benefits package, including health insurance, paid time off, and more

How to Apply:

If you're passionate about delivering exceptional customer experiences and resolving technical issues with ease, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you soon!

Equal Employment Opportunity:

blithequark is an equal opportunity employer, committed to creating a work environment that's inclusive, diverse, and supportive. We welcome applications from candidates of all backgrounds, ages, genders, ethnicities, and abilities. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

This role is based in Lithuania, with the opportunity to work from home. We're committed to creating a flexible and remote work environment that supports work-life balance and employee well-being.

Employment Type:

This is a permanent role, with a 3-month trial period. We're committed to investing in our people and providing opportunities for growth and development.

Working Hours:

The working hours for this role are Monday to Friday, with various shifts between 09:00 and 19:00. We're committed to creating a flexible and remote work environment that supports work-life balance and employee well-being. Apply for this job