Experienced Customer Experience Specialist – Web & Social Media Support – Minneapolis, MN

Join blithequark, the most awarded airline for customer satisfaction, as we continue to revolutionize the travel industry. We are seeking highly motivated and customer-centric individuals to join our dynamic Reservations team as Customer Experience Specialists. As a key member of our service and sales-focused team, you will play a vital role in delivering exceptional customer experiences, connecting with customers from diverse backgrounds, and building lasting relationships.

About blithequark

blithequark is a world-renowned airline that has consistently pushed the boundaries of innovation and customer satisfaction. Our commitment to excellence is reflected in our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe that our people are our greatest asset, and we strive to create a work environment that fosters growth, learning, and success.

Key Responsibilities

As a Customer Experience Specialist, you will be responsible for:

• Answering calls in a timely, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Building strong relationships with customers, understanding their concerns, and providing personalized solutions
• Selling travel-related services, including car rental and credit card vendor partner products, while adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements
• Collaborating with colleagues to resolve complex customer issues and provide exceptional service
• Staying up-to-date with emerging social media platforms and assisting customers via Twitter, Facebook, or other social media channels
• Participating in ongoing training and development programs to enhance skills and knowledge

Connecting Our Customers to the World

As a Customer Experience Specialist, you will be the face of blithequark, connecting with customers from diverse backgrounds and cultures. You will:

• Optimize your listening skills to understand customer needs and concerns
• Quickly identify and own customer issues, providing timely solutions and support
• Actively search for solutions to problems, making quality decisions and taking ownership of customer experiences
• Demonstrate attention to detail, ensuring accuracy and precision in all interactions
• Interact with a globally diverse group of customers and colleagues, fostering a culture of inclusivity and respect

Career Growth Opportunities

blithequark offers a range of career growth opportunities, including:

• Advancing to specialty teams that respond to customer concerns or resolve complex international ticketing issues
• Participating in leadership development programs to enhance skills and knowledge
• Collaborating with cross-functional teams to drive innovation and improvement
• Exploring opportunities for career advancement within the company

What You Need to Succeed

To be successful in this role, you will need:

• A High School diploma, GED, or High School Equivalency
• A strong desire to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills, with the ability to work with diverse groups of customers and colleagues
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• A commitment to maintaining excellent attendance, performance, self-motivation, and goal attainment
• A strong understanding of customer service principles and practices

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• One year of experience working in sales and customer service
• Spanish language fluency, with the potential for bilingual positions and associated pay increases
• Experience working in a call center or customer-facing environment
• Knowledge of airline operations, policies, and procedures

Benefits and Perks

As a blithequark employee, you will enjoy a range of benefits and perks, including:

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health and wellness benefits, including medical, dental, vision, short-term disability, and life benefits
• Paid training, including instruction, observation, exams, and performance measures
• Domestic and international flight privileges for employees and eligible family members
• Career development programs to enhance skills and knowledge
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

Join the blithequark Team

If you are a customer-centric individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our dynamic team and be part of a company that is shaping the future of travel. Apply Now Apply for this job