Experienced Customer Service/Product Information Specialist (Hybrid) – 12-8PM

Are you a dedicated problem-solver with a passion for helping customers and a knack for communicating complex technical information in a clear and understandable manner? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

About blithequark

At blithequark, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With a rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join Our Team

We are seeking an experienced Customer Service/Product Information Specialist to join our team in one of our locations: Flanders, NJ, Carol Stream, IL, or Montreal, Quebec, Canada. As a key member of our team, you will play a vital role in building and maintaining customer relationships, providing exceptional customer service, and delivering tailored product education to meet specific needs.

Key Responsibilities

As a Customer Service/Product Information Specialist, you will be responsible for:

• Demonstrating proactive initiative, accountability, adaptability, effective communication, teamwork, professionalism, dedication to personal development, and integrity in all dealings.
• Grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner.
• Effectively communicating complex technical information to customers, coupled with active listening and empathy to understand inquiries, address needs, and provide support and guidance.
• Staying updated on blithequark products and competitors, utilizing this knowledge to convert specifications into blithequark products for architectural and industrial maintenance purposes.
• Delivering tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's paint products, including their properties, applications, and benefits.
• Providing customer support and education to retailers, end-users, architects, and designers by offering guidance on product selection, usage, and troubleshooting.
• Gathering detailed information through probing questions for optimal recommendations and complaint entry into our Product Portfolio (CRM) system, aiding analysis by the Complaint Resolution Team.
• Collaborating with internal teams to ensure cohesive product messaging, support sales efforts, gather feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations.
• Promptly redirecting calls beyond scope of knowledge to the appropriate personnel for sales, complaints, environmental/regulatory inquiries, etc., showcasing effective escalation skills.
• Working independently while coordinating with colleagues and management to ensure thorough service coverage across all channels.
• Familiarity with current, past, and upcoming marketing initiatives and associated details.

Essential Qualifications

* Undergraduate degree or equivalent experience.

• 3-5 years of blithequark & Co/competitive product knowledge.
• Proficiency in company systems, including Microsoft Office.
• Strong interpersonal, verbal, written, and telephone communication skills.
• Effective decision-making, problem-solving, organizational, and time management abilities.
• Self-motivated with a drive for continuous learning and development.
• Adaptability to changing situations, multitasking, and prioritization.
• Ability to work collaboratively in a team environment.
• Flexible schedule availability to accommodate business needs.

Preferred Qualifications

* Experience in a customer-facing role, preferably in a technical or product-related field.

• Familiarity with CRM systems and complaint resolution processes.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and management.

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Paid time off and holidays.
• Opportunities for professional development and continuing education.
• Collaborative and dynamic work environment.
• Flexible scheduling to accommodate business needs.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information

For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you! Apply for this job