Customer Service Representative-Remote (Bilingual: French / English) at blithequark

Are you a customer service enthusiast looking for a new challenge in a dynamic and forward-thinking global organization? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a supportive and inclusive environment? If so, we invite you to join blithequark as a Customer Service Representative-Remote (Bilingual: French / English).

About blithequark

blithequark is a leading global organization that empowers its employees to be game-changers in the world of customer service. With a strong commitment to people-first culture and a genuine sense of belonging, we provide a unique opportunity for individuals to reimagine their career journey and develop "friends for life" along the way. Our team is organically diverse, with members from over 70 countries, all working together to deliver exceptional customer experiences and tech-powered innovation.

Career Growth and Personal Development

At blithequark, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With a strong focus on career growth and personal development, about 80% of our managers and leaders have been promoted from within. This is an excellent opportunity to take your career to the next level and achieve your goals.

What You Will Do in This Role

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile.

Your Qualifications

To succeed in this role, you will need:

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in It for You

As a Customer Service Representative at blithequark, you'll enjoy:

• The on-target earnings range is $16- $25 per hour, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join Our Team

If you're a customer service enthusiast looking for a new challenge, we invite you to join our team at blithequark. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."

Location:

* CAN, ON, Work-at-Home

Language Requirements:

* French and English

Time Type:

* Full time

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

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