Experienced Bilingual Spanish/English Customer Experts – Remote Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for resolving complex issues? If so, we invite you to join blithequark's dynamic team of Bilingual Spanish/English Customer Experts in a remote work-from-home setting.
About blithequark
blithequark is a global, digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment.
Benefits of Working with blithequark
At blithequark, we offer a comprehensive benefits package that includes:
- Paid Training to help you develop your skills and expertise
- Competitive Wages to recognize your hard work and dedication
- Full Benefits (Medical, Dental, Vision, 401k, and more) to ensure your well-being
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to foster a positive work environment
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a Bilingual Spanish/English Customer Expert, you will become a key contributor in making that happen.
Your Responsibilities
As a Bilingual Spanish/English Customer Expert, your primary responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must possess:
- Bilingual Spanish/English language proficiency
- A minimum of 6 months of customer service experience
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months of sales experience minimum
- Ability to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To ensure a seamless work-from-home experience, you must meet the following requirements:
- Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required
- Clean and quiet workspace
Employment Type
This is a full-time remote opportunity with blithequark.
Why Join blithequark?
At blithequark, we believe in empowering our employees to reach their full potential. With a focus on career growth and development, we offer a range of opportunities for advancement and professional growth. Our dynamic work environment is designed to foster collaboration, innovation, and creativity, making it an ideal place to build a successful and fulfilling career.
Apply Now
If you're a motivated and customer-focused individual with a passion for languages and a knack for resolving complex issues, we invite you to apply for this exciting opportunity. Join blithequark's team of Bilingual Spanish/English Customer Experts and embark on a rewarding career journey. Apply Job! Apply for this job