Experienced Customer Support Specialist – Work From Home – Maine
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Customer Support Specialist – Work From Home. As a key member of our team, you'll be the voice of blithequark, providing top-notch support to our customers and helping them navigate the latest product offerings, media, and entertainment.
About blithequark
blithequark is a global leader in communications and technology, dedicated to revolutionizing the way people connect and interact. With a rich history of innovation and a commitment to excellence, we're shaping the future of customer experience. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission.
Job Summary
As a Customer Support Specialist – Work From Home, you'll be the first point of contact for our customers, providing technical support and resolving complex issues related to our products and services. You'll need to be adaptable, resourceful, and able to think on your feet, as you'll be handling a wide range of call types, from service support and billing to retention and repair. Your success will depend on your ability to troubleshoot technical issues with ease, and your expertise in our products and services will be essential in delivering a best-in-class customer experience.
Key Responsibilities
* Handle complex call types, including service support, billing, retention, and repair
- Troubleshoot and resolve customer-impacting issues, such as voice and data issues spanning multiple networks and interdependent network elements
- Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of blithequark-provided software and applications
- Proactively engage with T3 support (network and IT) to address and resolve issues
- Remain proficient in all billing, rate plan, and feature matters
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
WFH Requirements
* Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Preferred Qualifications
* 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- Ability to deliver regular and reliable attendance
What's in it for you?
* Paid-training that you'll be required to complete from home, as well as resources to encourage your career growth
- Competitive compensation package, starting at $19.85 per hour
- Amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- 50% employee discount on eligible blithequark wireless plans (up to two accounts per employee) and wireless accessories
- Free blithequark TV or U-verse TV – $10 tech and/or equipment fees may apply
- blithequark wireless home phone and internet (up to 10 lines)
- blithequark phone (formerly U-verse Voice) and Digital Life
- 4-6 weeks of training on the latest technology, devices, and our entire lineup of products, services, and promotions
Work Environment and Company Culture
At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our mission. As a Work From Home Customer Support Specialist, you'll have the flexibility to work from the comfort of your own home, while still being connected to our team and resources.
How to Apply
If you're ready to join our team and take your career to the next level, apply today! We're an equal opportunities employer and welcome applications from diverse candidates. Please submit your application through the link below. Apply Job!
Expected salary:
$19.85 per hour
Location:
Maine
Join our team today and start your journey with blithequark!
Apply for this job