Experienced Customer Support Specialist – Release of Information (ROI) Processor I

Join blithequark, a leading data platform company for healthcare, as we revolutionize the way health data is protected, connected, and delivered to power better decisions and advance human health. As a highly collaborative team, we're passionate about creating transformative change in healthcare and invest in our people to help them grow and thrive.

About blithequark

blithequark is a data platform company that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, over 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. We're committed to creating a highly collaborative and inclusive work environment where our employees can grow, learn, and make a meaningful impact in the healthcare industry.

About the Role

We're seeking an experienced Customer Support Specialist – Release of Information (ROI) Processor I to join our team. As a key member of our customer support team, you'll be responsible for ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. This is a remote role, and you'll work from the comfort of your own home, interacting with patients, insurance companies, and attorneys to provide medical record status.

Responsibilities

* Answer and conduct business on the telephone while maintaining excellent customer service

• Answer release of information related telephone calls and inquiries accurately and timely
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence
• Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems
• Follow all department and/or site-specific processes and procedures accordingly
• Meet and maintain the department's productivity and quality assurance expectations
• Responsible for following all company policies and procedures as posted or communicated by management
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence
• Maintain a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately
• Performs work in accordance with the training and direction provided and adheres to facility-specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled
• Performs other duties as assigned

Qualifications

* High school diploma or equivalent from an accredited institute recognized by the State Department of Education

• Friendly, professional manner of communication and good customer service skills
• Experience with multi-line phone system is required
• Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial
• Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly and strong attention to detail is also required
• Passing annual Introductory HIPAA examination
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by blithequark Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

Work Environment and Requirements

* This is a remote role, and you'll work from the comfort of your own home

• You'll need to provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions
• With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19
• Except for states where legally prohibited to enforce mandates

Compensation and Benefits

* Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role

• Equal Pay Act Minimum Range: $15.00 - $18.00 per hour
• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
• Full Benefits: PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan, and tuition Assistance

Career Growth Opportunities and Learning Benefits

* We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales

• Opportunities for career growth and advancement within the company
• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborative and inclusive work environment where you can learn from and contribute to the success of the team

Why Join blithequark?

* Join a leading data platform company for healthcare that's revolutionizing the way health data is protected, connected, and delivered

• Be part of a highly collaborative team that's passionate about creating transformative change in healthcare
• Enjoy a comprehensive benefits package, including full benefits, tuition assistance, and a 401k savings plan
• Opportunities for career growth and advancement within the company
• Access to ongoing training and development programs to enhance your skills and knowledge

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job