Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing top-notch customer support? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading organization in the industry, as we seek an experienced Service Desk Specialist/Live Chat Agent to join our team.

About blithequark

blithequark is a dynamic and innovative company that is revolutionizing the way people interact with technology. Our mission is to provide exceptional customer experiences through cutting-edge solutions and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a talented team that is dedicated to delivering world-class support and service to our customers.

Job Summary

We are seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to keep our myColorado application running smoothly. As a key member of our team, you will be responsible for providing Tier I support and customer assistance, troubleshooting and resolving technical issues, and employing Incident Management procedures to ensure seamless customer experiences.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, ensuring that customers receive timely and effective solutions to their technical issues.

• Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless customer experience.
• Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that all customer issues are properly documented and resolved in a timely manner.
• Collaborate with our team to resolve complex technical issues, share knowledge, and improve our processes and procedures.
• Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a dynamic and innovative company
• Collaborative and supportive team environment
• Ongoing training and professional development opportunities
• Flexible work schedule, with the option to work remotely from anywhere in Colorado
• Access to the latest technologies and industry trends

Work Environment and Culture

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, challenging, and rewarding. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals who share our vision and values.

How to Apply

If you are a motivated and experienced Service Desk Specialist/Live Chat Agent who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job