Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert. In this dynamic role, you will be the face of our company, providing top-notch service to our customers while showcasing your expertise in printing, signs & graphics, and shipping.

About blithequark

At blithequark, we pride ourselves on being a leader in the industry, driven by our commitment to quality, customer satisfaction, and innovation. Our team is dedicated to delivering market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. We strive to create a work environment that fosters growth, collaboration, and mutual respect, where every team member feels valued and empowered to make a difference.

Key Responsibilities

As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, you will be responsible for:

• Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Providing customer expertise in printing, signs & graphics, and shipping product lines and recommending appropriate blithequark products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience in retail customer service, printing, signs & graphics, or shipping
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business

Preferred Qualifications

* Previous experience in a retail customer service environment

• Knowledge of printing, signs & graphics, and shipping product lines
• Ability to operate a variety of equipment, including printing, binding, and shipping equipment
• Experience with Point of Sale terminals (POS) and financial transactions
• Ability to work in a team environment and provide excellent customer service

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive customer information
• Strong attention to detail and ability to maintain accuracy in financial transactions
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth and development. As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that fosters open communication and mutual respect
• A comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement

Work Environment and Company Culture

Our retail store is a dynamic and fast-paced environment where no two days are the same. As an Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert, you will be working in a team environment with a focus on delivering exceptional customer experiences. Our company culture is built on a foundation of quality, customer satisfaction, and innovation, and we strive to create a work environment that is inclusive, respectful, and supportive of all team members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Hourly rate: $17.30 - $20.30
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that fosters open communication and mutual respect

How to Apply

If you are a motivated and customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert role at blithequark. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job