Sales Call Center
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Title: Sales Call Center Representative I
Company: Oak Street Health
Location: Remote
Role Description:
This role is for a talented and competitive, full-time, outbound Call Center Representative who wants to start a career with a rapidly growing company. This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.
Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs.
Core Responsibilities:
- Make outbound telemarketing calls to prospective patients
- Make 300+ outbound calls daily and work to convert them to new patients
- Understand patient needs and requirements and articulate Oak Street's unique proposition
- Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
- Understand Medicare Basics and insurance
- Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
- Other duties, as assigned
Remote Work Requirements:
- Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment required as well as reliable dependent care during working hours
- Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
- https://www.oakstreethealth.com/locations
- Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
- Ability to participate in classroom-style remote training sessions
- An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
What are we looking for?
- Call center outbound sales experience and/or telemarketing
- Comfortable in a base + bonus salary structure
- Proficient in learning new technology and communication tools
- Good attendance and time management skills are critical for success in this role
- Experience working with Salesforce, or similar CRM is preferred
- Proficient with navigating multiple systems while speaking to prospects
- Excellent listening and communication skills
- Open to constructive feedback
- Ability to multitask, prioritize, and manage time effectively
- Coachable and a desire to learn a new industry
- High School diploma or equivalent required; undergraduate degree preferred
- US work authorization
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.