Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity at blithequark
Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer service? Do you have experience in account creation, IT help desk, and healthcare? If so, we invite you to join blithequark as a Data Entry Clerk and IT Help Desk Specialist in a remote work-from-home setting.
About blithequark
blithequark is a leading provider of innovative solutions and services to the healthcare industry. With a strong commitment to excellence and customer satisfaction, we strive to make a positive impact on the lives of our clients and their patients. Our team of dedicated professionals is passionate about delivering high-quality services that meet the evolving needs of the healthcare sector.
Job Summary
As a Data Entry Clerk and IT Help Desk Specialist at blithequark, you will play a critical role in supporting our healthcare clients in Orange County, CA. Your primary responsibilities will include account creation, claims online portal registration, and processing claims online portal tickets using ServiceNow and CyberArk. You will also be responsible for helping to backlog and process new tickets that come through, ensuring timely and efficient resolution of customer inquiries.
Key Responsibilities:
* Account creation and management using ServiceNow and CyberArk
- Claims online portal registration and processing
- IT help desk support for healthcare clients
- Backlog and process new tickets that come through
- Provide timely and efficient resolution of customer inquiries
- Collaborate with team members to ensure seamless service delivery
- Maintain accurate and up-to-date records and reports
Schedule and Training:
* The position schedule will be Monday through Friday, with start times flexibility between 6am and 8:30am and end-times flexibility between 2pm and 4:30pm.
- Training will last for the first 3 weeks of the assignment and will start at 6am daily.
Required Skills and Experience:
* 2+ years of account creation experience
- 2+ years of customer service and IT help desk experience
- Healthcare experience
- Ability to learn quickly
- Detail-oriented
- High school diploma
Nice to Have Skills and Experience:
* ServiceNow and CyberArk experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Experience with healthcare software and systems
Benefits and Compensation:
* Competitive hourly rate of $15-$23
- Benefit packages starting on the 31st day of employment, including:
+ Medical, dental, and vision insurance + HSA, FSA, and DCFSA account options + 401k retirement account access with employer matching
- Paid sick leave and/or other paid time off as provided by applicable law
Why Join blithequark?
* Opportunity to work with a leading provider of innovative solutions and services to the healthcare industry
- Remote work-from-home setting with flexible schedule
- Competitive compensation and benefits package
- Opportunity to grow and develop your skills and career
- Collaborative and supportive team environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Now! Apply for this job