Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

Join blithequark, a leading organization in the healthcare industry, as a dedicated Customer Support Agent in a remote work-from-home setting. As a key member of our team, you will play a vital role in supporting the defined goals for the Division by performing a variety of tele-recruiting functions. If you possess excellent customer service and problem-solving skills, are proficient in using multiple computer applications, and have a passion for working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a dynamic organization that is committed to making a positive impact in the lives of individuals and communities. Our mission is to provide exceptional customer service and support to our donors, while also ensuring the availability of a safe and adequate blood supply. As a remote Customer Support Agent, you will be an integral part of our team, working from the comfort of your own home to recruit blood donors and engage with our community.

Job Duties

As a Customer Support Agent, your primary responsibilities will include:

• Performing a variety of tele-recruiting functions in support of the defined goals for the Division
• Contacting blood donors by telephone using a dialer system to recruit for blood donation
• Using information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Scheduling appointments while providing positive service experience to maximize donor show rates
• Following a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintaining daily production standards, including phone calls and appointments per hour, to meet established collection goals
• Developing a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintaining accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Responding to or transferring inbound calls to the appropriate party
• Performing other related duties as assigned
• May coordinate support of community and business donor groups to assure a positive image of the blithequark

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or equivalent required
• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for blithequark must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.

Training Schedule

Our comprehensive training program is designed to ensure your success in this role. The training schedule is as follows:

• Week 1: In-house training at our office

+ Monday: 7:45 am - 4:30 pm + Tuesday to Friday: 10:00 am to 6:30 pm

• Week 2 to 3: Remote learning at home

+ Monday to Friday: 10:00 am to 6:30 pm

• Week 4: Production phase

+ Sunday to Thursday: 11:30 am to 8:00 pm (Sunday) and 12:00 pm to 8:30 pm (Monday to Thursday)

Actual Work Schedule

After completing three weeks of training, you will be working a full-time schedule:

• Sunday: 11:30 am to 8:00 pm
• Monday to Thursday: 12:00 pm to 8:30 pm

Why Join blithequark?

As a remote Customer Support Agent with blithequark, you will enjoy a range of benefits, including:

• Competitive compensation package
• Comprehensive training program
• Opportunity to work from home in a quiet space
• Collaborative and dynamic work environment
• Chance to make a positive impact in the lives of individuals and communities
• Career growth opportunities and learning benefits

How to Apply

If you are a motivated and customer-focused individual who is passionate about working in a fast-paced call center environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job