Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Web & Cloud Application Support
Are you a customer service enthusiast with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where every interaction matters? If so, we invite you to join our team of dedicated professionals at blithequark, a global leader in the customer experience (CX) industry. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will play a vital role in creating memorable moments for our customers and driving business growth.
About blithequark
At blithequark, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. With over 20 years of experience hiring for our customer support roles, we've perfected our application technology to benefit our customers and you. Our modernized platform enables us to provide seamless support experiences, and we're committed to selecting, developing, and rewarding the best person for the job.
Responsibilities
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will be responsible for:
- Providing basic technical support via phone or chat to resolve customer inquiries and issues
- Delivering an exceptional support experience that exceeds customer expectations
- Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
- Providing a memorable and delightful experience that leaves a lasting impression
- Collaborating with internal teams to resolve complex issues and improve support processes
Work with Us and You’ll Enjoy
* Working from home with the flexibility to create a comfortable and productive workspace
- Computer equipment provided, including a monitor, to ensure you have everything you need to succeed
- Full-Time Schedule with the opportunity to become permanent
- Competitive hourly rate of $14/hour, plus incentive opportunities to reward your hard work
- Hands-on, 100% paid training to equip you with the skills and knowledge needed to excel in your role
- Internal Mobility opportunities, with 84% of our managers promoted within
- Employee discounts and referral bonuses to show our appreciation for your dedication
- EverBetter wellness program to support your physical and mental well-being
Location Requirements
To be eligible for this role, you must reside in one of the following states:
- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
Qualifications
To succeed in this role, you will need:
- A High School Diploma or GED Equivalent
- 18 years of age
- Flexible availability to meet the needs of the business
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Basic computer skills and familiarity with technology
Equipment and Internet Requirements
To ensure a seamless support experience, you will need:
- 1 Stand Alone Monitor (19 inch)
- Hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A Working Phone Line (Home Phone or Mobile)
- Home office must be a noise/distraction-free environment
- Desk and an ergonomic chair
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will have opportunities to:
- Develop your skills and knowledge through hands-on training and internal mobility programs
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with internal teams to drive business growth and improve support processes
- Pursue leadership opportunities and advance your career within the company
Work Environment and Company Culture
At blithequark, we prioritize creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:
- Empathy and understanding
- Collaboration and teamwork
- Innovation and creativity
- Accountability and ownership
- Continuous learning and growth
Compensation, Perks, and Benefits
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will receive:
- Competitive hourly rate of $14/hour, plus incentive opportunities
- Hands-on, 100% paid training
- Internal Mobility opportunities
- Employee discounts and referral bonuses
- EverBetter wellness program
- Flexible work arrangements and work-life balance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. Apply now and take the first step towards a rewarding career at blithequark!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. Apply for this job