Experienced Customer Service Representative – Remote in Texas

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we may have the purr-fect opportunity for you! At blithequark, we're revolutionizing the way people interact with our company, and we're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote employee in Texas, you'll have the flexibility to work from the comfort of your own home while making a real difference in the lives of our customers.

About blithequark

blithequark is a leading e-commerce retailer that's changing the way people shop for their pets. We're committed to providing an exceptional customer experience, and our customer service team is at the heart of everything we do. With a focus on innovation, collaboration, and continuous learning, we're creating a culture that empowers our employees to grow, develop, and thrive.

What You'll Do

As a Customer Service Representative at blithequark, you'll be responsible for engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to problem-solving when something doesn't go as planned. Your key responsibilities will include:

• Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed to ensure contact resolution
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop
• Engaging with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that's large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience
• A work area that's acceptable for webcam use
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• You'll provide high-speed internet, and we'll provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify

Why blithequark Customer Service?

At blithequark, we're committed to creating a culture that empowers our employees to grow, develop, and thrive. As a Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional customer experiences. Here are just a few reasons why you'll love working with us:

• YOU BELONG: We're a place where you can be your authentic self, and our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and we celebrate that!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location.
• YOU CAN MAKE A DIFFERENCE: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: We've got you covered with competitive wages, medical & dental insurance, 401k, and more!

Equal Opportunity Employer

blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now!

If you're ready to join a team that's passionate about delivering exceptional customer experiences, apply now! Visit our website to learn more about this opportunity and to submit your application. Apply for this job