Experienced Customer Service Representative - Remote

Join the dynamic team at blithequark, a leading organization that empowers individuals to achieve their full potential and make a lasting impact in the lives of others. As a Customer Service Representative, you will be part of a collaborative and inclusive environment that values diversity, equity, and inclusion. Our team is dedicated to delivering exceptional customer experiences, and we're looking for passionate and skilled individuals to join our ranks.

About blithequark

blithequark is a forward-thinking organization that prioritizes the well-being and growth of its employees. We believe that every individual brings unique perspectives and experiences to the table, and we're committed to creating an environment that fosters creativity, innovation, and collaboration. Our team is comprised of dedicated professionals who share a common goal: to make a positive impact in the lives of our clients and communities.

The Role

As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and supporting the organizational goals of blithequark. You will be responsible for engaging with customers via phone, providing guidance and support, and ensuring that their information is handled with the utmost care and confidentiality. Your attention to detail, strong communication skills, and passion for making a difference will make you an invaluable asset to our team.

Responsibilities

* Engage with customers via phone, providing responsive, caring, and concerned service

• Instill confidence in customers that their information will be handled appropriately and that their experience matters
• Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules, and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

About You

* High school diploma and a minimum of 1 year of customer service experience

• Strong typing and basic computer skills
• A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
• An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
• Passion for making a difference in the lives of others
• Inspired by creating an exceptional customer experience and strong results orientation
• A stickler for details!
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• blithequark Thrive program - elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Work Environment and Culture

blithequark is committed to creating an inclusive and diverse work environment that values the unique perspectives and experiences of its employees. Our team is comprised of dedicated professionals who share a common goal: to make a positive impact in the lives of our clients and communities. We prioritize collaboration, innovation, and creativity, and we're looking for individuals who share these values.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our commitment to diversity, equity, and inclusion. Apply Job! Apply for this job