Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform
Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of building a great company from the ground up? If so, we invite you to join blithequark, the largest livestream shopping platform in North America and Europe, as an Experienced Customer Experience Agent on our overnight shift.
About blithequark
blithequark is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. Our platform offers a unique and engaging experience for buyers and sellers alike, with a vast array of products ranging from fashion and beauty to electronics and collectibles. As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany, and we're committed to our values of innovation, collaboration, and customer satisfaction.
The Role
As an Experienced Customer Experience Agent on our overnight shift, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving. You will interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner. You will also become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users.
Key Responsibilities:
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
- Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
You
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:
- Open to overnight shift from 10pm - 7:00am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our Customer Experience team, you will be part of a dynamic and collaborative environment that values innovation, creativity, and customer satisfaction. Our team members are passionate about delivering exceptional experiences and are committed to building a great company. We offer a range of benefits and perks to support your career growth and well-being, including:
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Compensation
For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise.
Why Join blithequark?
At blithequark, we're committed to creating a workplace that is inclusive, diverse, and supportive. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're proud to be an Equal Opportunity Employer and value diversity in all its forms.
How to Apply
If you're a customer-centric problem solver with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! Apply Job! Apply for this job